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Operations Transition Leader, NOVA

PURPOSE: To lead a transition staff in providing clinical knowledge, expertise, and overall oversight for ensuring seamless, efficient planning, and construction of new Medical Office Buildings & Super Hubs. This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente´s policies and procedures. In addition, Regional leaders are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. ´In addition to defined technical requirements, you will be accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Promise, and specific departmental/organizational initiatives. You also will be accountable to consistently demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.´ACCOUNTABILITIES: (List of 4 - 6 primary responsibilities, not activities, in their order of importance)1. Represents and leads health plan clinical operations on Super Hub Transition Team to ensure the successful implementation of the strategy and the development of planning and process design for the consistent, efficient opening of all new and replacement medical office buildings.2. Partners with Medical Group Super Hub Lead to develop space plans and department layouts for all clinical operations, with appropriate input from Service Line Directors and Chiefs of Service or other experts as needed.3. Leads Super Hub transition team with transition, building activation, building occupancy and operational start up.4. Has accountability for building, establishing and managing the start up budget for all non payroll and payroll expenses.5. Coordinates and leads all planning activities with regional departments, i.e. marketing, community benefit, etc.6. Represents the Super hubs on the Hub Coordinating Group and provides regular updates to the JET(Joint Executive Team).7. Leads the facility-wide post-occupancy evaluation.8. Provides transition planning guidance to operations managers and leaders.9. Supports operational leaders during Super Hub opening and first weeks of operation.10. Works with facilities department and local administration to plan current and long term strategic plans for space needs for applicable areas including and construction requirements.11. Works with Contracting, Network Management and National Facilities staff to negotiate existing and future contracts, as appropriate.12. Develops and monitors control systems to ensure regional compliance with regulatory bodies´ standards. Directs oversight for overall compliance to policies and procedures through an advanced total quality assurance/quality control program.13. Provides managers and supervisors direction; coaching in leadership skills, knowledge of KP business practices, political sensitivities, and labor-partnership principles. Trains and coaches potential leadership to support a succession plan.14. Consults and coordinates with medical office teams and department leaders on local issues and general operating practices related to accountable regional departments. Effectively communicates strategic customer service goals and objectives and obtains buy-in from customers to execute services that meet their needs.MINIMUM REQUIREMENTS - Relevant Years of Experience:- Ten years of experience as a line manager in a health care delivery organization required.- One year of previous experience in a managed care setting required.- One year of previous experience with facility planning required.Education and/or Classes:- Bachelor´s Degree in health care administration, nursing administration, business administration, or public health (preferred) or equivalent years (additional four years) of experience required.License, Certification and/or Designation: - RN preferred

PURPOSE: To lead a transition staff in providing clinical knowledge, expertise, and overall oversight for ensuring seamless, efficient planning, and construction of new Medical Office Buildings & Super Hubs. This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente´s policies and procedures. In addition, Regional leaders are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. ‘In addition to defined technical requirements, you will be accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Promise, and specific departmental/organizational initiatives. You also will be accountable to consistently demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.´ACCOUNTABILITIES: (List of 4 - 6 primary responsibilities, not activities, in their order of importance)1. Represents and leads health plan clinical operations on Super Hub Transition Team to ensure the successful implementation of the strategy and the development of planning and process design for the consistent, efficient opening of all new and replacement medical office buildings.2. Partners with Medical Group Super Hub Lead to develop space plans and department layouts for all clinical operations, with appropriate input from Service Line Directors and Chiefs of Service or other experts as needed.3. Leads Super Hub transition team with transition, building activation, building occupancy and operational start up.4. Has accountability for building, establishing and managing the start up budget for all no payroll and payroll expenses.5. Coordinates and leads all planning activities with regional departments, i.e. marketing, community benefit, etc.6. Represents the Super hubs on the Hub Coordinating Group and provides regular updates to the JET(Joint Executive Team).7. Leads the facility-wide post-occupancy evaluation.8. Provides transition planning guidance to operations managers and leaders.9. Supports operational leaders during Super Hub opening and first weeks of operation.10. Works with facilities department and local administration to plan current and long term strategic plans for space needs for applicable areas including and construction requirements.11. Works with Contracting, Network Management and National Facilities staff to negotiate existing and future contracts, as appropriate.12. Develops and monitors control systems to ensure regional compliance with regulatory bodies ´standards. Directs oversight for overall compliance to policies and procedures through an advanced total quality assurance/quality control program.13. Provides managers and supervisors direction; coaching in leadership skills, knowledge of KP business practices, political sensitivities, and labor-partnership principles. Trains and coaches potential leadership to support a succession plan.14. Consults and coordinates with medical office teams and department leaders on local issues and general operating practices related to accountable regional departments. Effectively communicates strategic customer service goals and objectives and obtains buy-in from customers to execute services that meet their needs.MINIMUM REQUIREMENTS Relevant Years of Experience:- Ten years of experience as a line manager in a health care delivery organization required.- One year of previous experience in a managed care setting required.- One year of previous experience with facility planning required.Education and/or Classes:- Bachelor´s Degree in health care administration, nursing administration, business administration, or public health (preferred) or equivalent years (additional four years) of experience required. License, Certification and/or Designation: - RN preferred

We are an established comprehensive cardiovascular group that has been committed to serving the Denver community for over thirty years.

Responsibilities are but not limited to: Serves as supervisor for the clinical office managers and call center supervisor. Provides direction and guidance to managers in day-to-day operations. Develop policies, procedures and protocols for operations and personnel systems and objectives. Oversees staff recruitment, development, performance evaluations of assigned employees. Maintaining appropriate staffing and properly trained employees to meet patient care and physician needs. Delegates authority and responsibilities to department leads. Develops improved management techniques and practices. Resolves operational problems and keeps lines of communication open with staff and physicians to ensure high productivity. Works as a liaison between physicians and administration to meet organizational strategic objectives.Requirements: We are looking for a RN with MBA or MS degree preferred or five years of clinical operational experience as a manager/director; to include supervision, clinic background is a necessity. Basic knowledge of Microsoft Office products and NextGen experience is preferred. Skill in exercising a high degree of initiative, judgment, and discretion. Skill in organizing work, delegating and achieving goals and objectives. Ability to plan, organize and integrate priorities and deadlines. Ability to identify, analyze and resolve operational problems. Ability to communicate clearly and effectively orally and in writing. Ability to work well with employees, patients, the general public and physicians.

As a member hospital of a health system, the medical center sees approximately 19,000 inpatients each year, and its busy Emergency Department sees more than 92,000 patients annually. The medical center is staffed by more than 2,300 employees, and more than 600 physicians have privileges there.Reporting to the Chief Executive Officer, the new COO will be responsible for the operations of the medical center. This executive will be an integral part of the leadership team and specifically have oversight for such areas as: hospital operations, strategic planning, quality initiatives, information technology, financial management & budgeting, and so forth. The ideal candidate for this position will have at least ten years of experience in hospital operations at a large, complex medical center, preferably one within a system. The successful candidate will be well prepared academically, with a master�s degree in business administration, health care management, or a related area.

Seattle Gastroenterology Associates (a division of Puget Sound Gastroenterology) is a health care leader in the Greater Seattle area.

With our five clinics and surgery centers we have the financial strength and stability to make us an employer of choice in our field. Come be a part of our successful organization as we continue to expand. We are looking for an Operations Manager who will provide operational leadership, oversight and guidance for all duties related to the management of the Support Services Department across three Seattle Gastroenterology locations.Support Services encompasses: medical receptionists, medical records, referral coordinator, transcriptionists, centralized scheduling and courier drivers. Work situations include a variety of duties and responsibilities that require policy development, technical expertise, problem-solving skills, decision making, organizational skills, accountability, leadership and the use of discretion and good judgment.Responsible for productivity and smooth operation. Establishes and maintains effective physician relationships. Facility planning, including patient flow, space planning, utilization statistics. Evaluates and manages budgets. Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Prepares and administers monthly call schedule. Also templates the schedules into the practice management system. Participate in employee, selection, training, motivating, wage and salary administration, and performance management.Five (5) years administrative management experience in a medical practice. Candidates with a Bachelors Degree in Business or Health Administration may have a minimum of three (3) years administrative experience.Familiarity with medical terminology and billing practices, including ICD-9 and CPT codes and medical insurance coverage information.Experience implementing and or working with an EMR and practice management system a plus.Ability to use a variety of programs including but not limited to Excel, Word, PowerPoint, Outlook. Previous experience with GE Centricity Physician Office system and multi-site management experience a plus.This is a full-time 5 day a week position. We offer a generous benefit package including medical/dental/vision, PTO, 401K and profit sharing, LTD and life insurance.