Qualifications: Bachelor�s Degree in Healthcare, Public, or Business Administration, or relatedfield required. Master�s Degree preferred. Five (5)+ years general management experience in acomplex, multi faceted health care setting and in working with a large physician group practicemanaging through influence and collaboration required. Three (3)+ years supervisory experience toinclude but not limited to, disciplinary actions, training, employee development / assessment, andwage and hour regulations. Three (3)+ years experience in financial management, budget development, program development, quality improvement and project management. Strong communication, presentation,leadership, analytical and problem solving skills required. Significant knowledge of applicablefederal and state laws and regulations related to health care (i.e., Knox Keene Act, Federal HMOAct, Public Employees�, JACHO, NCQA) and all applicable Medicare and Medi Cal regulations and NURSEPRACTICE ACT. Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary toprovide superior and culturally sensitive service to each other, to our members, and to customers,contracted providers, and vendors.Preferred Qualifications: Bachelor�s degree in Nursing preferred. Significant knowledge of Title 22in addition to the federal and state laws and regulations related to health care identified above.Knowledgeable in the use of focused performance improvement processes/tools, with the clinicalexpertise necessary to identify, address and improve clinical performance in both inpatient andambulatory settings. Knowledge of Microsoft Project.Duties: Directly and through subordinates, assists Administrator in planning, organizing, directing,and controlling the operation of assigned areas (e.g., general administration, patient care,professional services and/or a combination of these and other services). Contributes toward theoverall development of programs and services to provide for the needs of members, physicians andstaff. Assists Administrator in providing strategic leadership to management to ensure equitabledistribution of resources and delivery of high quality, cost effective health care and efficientmanagement of staff in accordance with goals, objectives, policies, and applicable regulatory agencyrules and regulations. Responsible for the day to day operations by facilitating the development,implementation and monitoring of service, quality and utilization standards; Continually evaluatingand improving the delivery of service by initiating and promoting best practice models. Engagesphysicians and staff in problem solving. Plans, directs, staffs, organizes and evaluates serviceand/or care delivered by staff. Develops, monitors, and controls payroll, non payroll, and capitalbudgets and expenditures for assigned service areas. Hires, fires, performs disciplinary actions,employee training and development, and conducts performance assessments for assigned staff.Contributes to effective and accurate communications, operations, and planning by conducting studiesand reporting findings, and participating in special committees and/or projects. Directly and withsubordinate managers, establishes and maintains operational and performance standards. Monitors andevaluates the overall system of service delivery in terms of ability to meet established targets.Develops short and long term plans to improve service level of department efficiency for each areamanaged. Directly and with Administrator, develops and administers appropriate policies, standards,practices and procedures; With subordinate managers, establishes goals and objectives for eachdepartment; Assures compliance with administrative, legal and regulatory requirements of the HealthPlan Contract and government/ accrediting agencies; Works with management and physicians In Chargeto identify and establish programs and practices which are cost effective and provide qualityservice to members, staff and physicians. Participates in community relations activities to enhancethe image and reputation of the organization in local customer service areas. May represent theorganization in activities involving leaders in business, government, labor, the community at large,Health Plan Members and health care providers in the area. Consistently supports compliance and thePrinciples of Responsibility (Kaiser Permanente�s Code of Conduct) by maintaining the privacy andconfidentiality of information, protecting the assets of the organization, acting with ethics andintegrity, reporting non compliance, and adhering to applicable federal, state and local laws andregulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente�spolicies and procedures. In addition to defined technical requirements, accountable for consistentlydemonstrating service behaviors and principles defined by the Kaiser Permanente Service QualityCredo, the KP Mission as well as specific departmental/organizational initiatives. Also accountablefor consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to providesuperior and culturally sensitive service to each other, to our members, and to purchasers,contracted providers and vendors. Kaiser Permanente is an EEO/AA Employer.