Adminstrator - Surgery Service Line for Presbyterian Healthcare Services in Albuquerque, NM.
Minimum Qualifications: Requires three plus years of experience in managing a surgery service line (or management of equivalent operation in scope and complexity). Masters degree required. Requires in-depth knowledge of the healthcare field and a general working knowledge of all areas of the service line. Primary Functions: -Accountable for achieving best practices across the service line continuum by developing, approving and updating appropriate systems and processes to achieve targeted clinical outcomes including the IHI 6 AIMs.* Targets will be based on national benchmarks.-Accountable for relationship management with clinical providers including physicians and their practices, hospitals, clinical support staff, the medical community and relevant community organizations served by the service line.-Manages the operations of the Service Line inpatient/outpatient care sites, as well as the associated consultative services.-Responsible for the integration of independent physicians and their practices into the care continuum to provide a seamless patient experience-With the Medical Director identifies suboptimal care and develops, implements an improvement plan and monitors for sustained improvement-Identify and lead improvements in key patient care processes for the service line.-Develop and champion multidisciplinary care teams to provide an integrated patient experience-Establish and implement standardized patient care protocols and order sets based on best practice.* Safe, Timely, Effective, Efficient, Equitable, Patient Centered; Institute for Healthcare Improvement-Ensures the care continuum delivers a consistent and predictable high quality patient experience. Develop metrics of success and implement improvement plans when necessary.-Monitors patient satisfaction scores and implements improvement plans.-Engages all staff to collaboratively develop and implement optimal processes for best patient care delivery across service line-Continuously assesses service line organizational structure and positions to ensure that roles and accountabilities are clear and targets are being achieved. Make changes as necessary.-Define accountabilities across the care continuum and patient experience.-Accountable for service line management including staff management functions, including position management, policies and procedures, performance outcomes, professional development, hiring and termination.-Create a service line culture of accountability, embracing collaboration, empowerment, engagement and mutual respect encompassing all care team members.-Celebrate and recognize achievements at every level of the service line.Assist the Medical Director with the delivery of clinical performance information to clinicians and teams, and monitor performance improvement. Coach and represent data to help teams improve.-Help retain high performers.-Assist in developing the next generation of leaders (including succession planning).Accountable for achieving target service line operating margin and ensuring performance against budget within a service line. Develop action plans when necessary.-Responsible for understanding episode of care costs, establishing targets for episodes of care and creating action plan to achieve targets.-Formulates budget proposals, monitors expenses, advises and recommends changes for service related budgets, including capital and operating budgets, service line budget, and training budgets.-Demonstrates innovation in the development and implementation of cost reduction strategies.-Ensures timely billing of professional/hospital fees and proper reimbursement procedures.Develops and manages the capital requirements for the service line.-Provides financial analysis and tools to promote revenue enhancement and expense reduction to solidify marketing position.-Manage the Directors/ Managers of operational units and ensure the successful functioning of service line operations-Promote a culture of patient and staff safety-Accountable for evaluating and modifying operational and service processes in order to improve the service lines competitive position. Continuously, monitors the strengths, weaknesses, opportunities and threats related to the service line.-Develops and monitors the competitive position of the service line, to include seeking and implementing continuous improvement of both clinical and financial performance utilizing the quality improvement philosophy.-Explores and develops opportunities to support physician and staff productivity utilizing technological support.-Provides leadership in adoption of new technology that improves practice (EMR, CPOE), including early adoption of new automated solutions.-Ensures expeditious patient flow within service line and patient care sites.-Collaborates with other Service Line Administrators to develop safe care practices and standard work.-Performs other functions as required.-Builds and maintains a service line decision-making network, encouraging physicians and staff to recognize the professional and organizational ties that they share.-Functions as an interface/liaison across departmental and operational systems to ensure that service line representation and patient satisfaction requirements are defined and accomplished.-Champions various process improvement projects.-Rounds on customers, staff and physicians to enhance communication and validate process compliance.-Identified by the professional community as a leader in a service line discipline; active professionally in local and/or regional/state/national organization.-Accountable for Service Line growth, improving market awareness, patient satisfaction and clinical efficiency of care. Working with key leadership, presents and implements an annual program plan.-Accountable for the creation, implementation, and monitoring of the annual strategic business and operational plan for the service line and each of its specialties.-Facilitates the development of outreach plans and education/informational pieces to promote the products in the service line.-Works collaboratively with PHP and Regional Delivery System to maintain and expand services as appropriate.-With the quality organization, completes and submits applications for recognition of national excellence in quality, safety and customer service for service line organization.-Accountable for the implementation of referral relationships for services, including an active and visible presence in referring communities with referring physicians. Measure and manage referral performance consistent with the integrated professional model.-Ensures adherence and compliance with mission statement, values, service standards and service line goals.