Works with residents in hospital setting serving safety net population under direction of Program Director.
Position Purpose:Position fulfills two critical Program functions on a shared basis, with allocation of work and responsibilities dependent on the needs of the organization. As Care Coordinator, the employee works with safety net population under the direction of the social worker (e.g. uninsured, self-pay, developmentally disabled, complex medical or psychiatric illness, non-majority language or culture challenges) in coordinating care. Experience preferred in the following areas: working with the uninsured/underinsured population; knowledge of the Medicaid/Disability (SSI/SSDI) systems (to include: income criteria, application process, and coverage); coordination of community resources on behalf of patients. The position liaisons between the attending physician and patient to ensure patients understand their follow-up care. Works with patients to answer questions, resolve any issues that may prevent appropriate follow-up care, gauge the necessity of additional services, and schedule appointments as appropriate.As Scheduler, the employee works under the direction of the Program Administrator in the creation and maintenance of monthly resident and faculty schedules. As requested, generates reports regarding resident´s upcoming rotations and vacations. Keeps abreast of residents and faculty member´s availability to assist the Program Administrator and the Program Director, in coordinating and creating monthly provider schedules. Creates individual schedule templates using the practice management software and, then, uses these to build monthly office schedules for two months in advance. Additionally, the Scheduler maintains the New Innovations Residency Information Management database for monthly schedule tracking and other IRIS cost reporting needs. Essential Duties/Responsibilities: As requested, works under the direction of the Social Worker, focusing efforts on specific at risk patient populations: *Work with patients to ensure they understand, adhere to and receive the follow-up medical care appropriate to their needs: *Meet with patients at the end of their appointments to ensure they have and understand all instructions and materials provided to them during their visits (e.g. prescriptions, brochures, follow-up instructions) *Phone patients within one (1) week of their appointments to answer questions, assess needs for extended and/or adjunct care, resolve any issues preventing patients from adhering to their medical regimens. Care Coordinator will meet with team Medical Assistant and Social Worker to ensure that patient understands their condition and the importance of follow-up care and that they were provided with the appropriate resources.*As appropriate, assist Social Worker in supporting and assessing patients follow-up health care needs.*Responsible for developing and ensuring the resident rotation scheduling is completed in a timely and accurate manner at the direction of the Program *Administrator. Monitor and track resident vacation and educational leave; document GME/ABFM compliance *Monitor residents schedules and duty-hours on day-to-day basis; serves as the primary resource for making necessary schedule changes*Comply with all training required for the practice management system that allows the creation of schedules and appointment templates. Assist the Social Worker in keeping an up-to- date database of our Developmentally Disabled patients - to include number of DD patients per Resident based on rotation year. Job Qualifications-An Associate’s or Bachelor’s Degree in health administration, health services, health information technology, business administration (or equivalent combination of education and relevant experience)-Minimum 2 years office management responsibilities or customer service experience in a health care setting preferred-Proficient understanding and use of medical terminology-Established history for effectively planning, developing and maintaining timelines; must have strong project management skills-Proficiency with MS Office: Word, Excel, Access, Power Point, and ability to conduct internet searches for information using standard search engines-Minimum 1 year hands-on database experience, including proficiency in conducting inquiries and report generation-Must have excellent interpersonal skills and cultural sensitivity to interface with all socio-economic and organizational levels-Must read and write the English language and have exceptional writing and oral skills -Must have proven ability to work independently with minimal supervision, determine appropriate course of action in ambiguous situations, and work in a fast-paced, high performing environment with tight deadlines and many interruptions and changes-Spanish language skills helpful, but not requiredWorking ConditionsPleasant office setting within Hospital facility. Position requires extended periods of sitting. Must have personal transportation to travel locally 10% of time between office sites and able to lift up to 20 lbs. Must be able to hear and speak effectively using the telephone. Must be able to effectively use Personal Computer and software applications for accomplishing work