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As the Hospital of Silicon Valley, El Camino Hospital is doing whatever it takes to provide the best healthcare possible.

Our new technologically and seismically advanced acute care hospital in Mountain View is poised to meet the highest standard of care in the compassionate and healing hands of our worthy professionals. El Camino Hospital Mountain View is a designated a Magnet facility, recognizing our commitment to providing an environment that incorporates and fosters nursing excellence. El Camino Hospital Los Gatos reopened in mid-July 2009 after extensive facilities renovations, and with new and retrained staff, major equipment updates and a new, state-of-the-art medical records system. Our vision of exceptional healthcare is powered by people, extraordinary people like you, who understand excellent patient-centered care comes from an innovative and collaborative approach. Put your inspiration and talent to work at El Camino Hospital. Responsibilities:Under the direction and oversight of the El Camino Hospital Chief Information Officer or his designate, the Ambulatory Technology Support Specialist is responsible for working with eClinicalWorks (eCW) and Medicity implemented practices to ensure practices are having a good client experience, helping them resolve outstanding issues and receive advanced training as needed. This position will also support the eConnect initiative to connect non-eCW practices with the hospital through the use of the Medicity grid. Requirements: - High School diploma with some college education in clinical area, health administration, or IT-related field. Bachelors degree preferred. Courses and training stressing logic, communications, clinical training, health administration and or information technology related certifications or training are preferred.- IT knowledge, training and/or and experience either as a system user in an ambulatory EMR setting or IT professional familiar with ambulatory IT applications. - Working with or for a small independent physician practice or ambulatory hospital clinic preferred.- Demonstrated technical proficiency with Microsoft operating systems and office base software, as well as basic proficiency with all forms of Web applications. - Strong interpersonal and customer service skills with prior IT support experience a plus. - Valid CA drivers license and good driving record. Ability to drive in own vehicle and travel between local physician practices 90% of the time.This position offers a competitive salary and comprehensive benefits package.

Our new technologically and seismically advanced acute care hospital in Mountain View is poised to meet the highest standard of care in the compassionate and healing hands of our worthy professionals. El Camino Hospital Mountain View is a designated a Magnet facility, recognizing our commitment to providing an environment that incorporates and fosters nursing excellence. El Camino Hospital Los Gatos reopened in mid-July 2009 after extensive facilities renovations, and with new and retrained staff, major equipment updates and a new, state-of-the-art medical records system. Our vision of exceptional healthcare is powered by people, extraordinary people like you, who understand excellent patient-centered care comes from an innovative and collaborative approach. Put your inspiration and talent to work at El Camino Hospital. Responsibilities:Under the direction and oversight of the Chief Information Officer or his designate, the Ambulatory Technology Trainer is responsible for training all functionality of the eClinicalWorks (eCW) and Medicity product solutions along with training the Medicity product for community physician practices and partner hospitals or other stakeholder organizations. The Trainer will meet with practices and other stakeholder organizations and develop customize training program to engage physicians and staff to ensure a successful product transition experience. The trainer will also develop a standardized training program for efficient and effective Medicity and eCW rollout to all community physicians that do not engage in the EHR solution. The trainer will provide follow up training on both products to engage with practices and ensure appropriate use and developed advanced skills in each product. Requirements: - High School diploma with some college education in clinical area, health administration, education or IT-related field. Bachelors degree preferred. - Experience with implementing or supporting practice management and electronic medical records software in an independent physician practice environment. - Demonstrated technical proficiency with Microsoft operating systems and office base software, as well as proficiency with all forms of Web applications. - Experience in working with and training independent physician and small practice staff. - Excellent demonstrated oral and written communication skills required including presentation and training skills. Experience developing training materials and tools and/or experience adopting materials from multiple sources. - Ability to drive in employees own vehicle and the willingness to travel between local physician practices or other locations 90% of the time.This position offers a competitive salary and comprehensive benefits package.

We are currently seeking an IST Manager, Customer Service for our Information Services & Technology department.

Minimum of five years of progressively responsible experience in IST including customer support (help desk and desktop)At least one year in a management role is required.KDMC offers a professional, award-winning workplace with an excellent compensation and flex benefits package.

Phoenix Children´s Hospital is the only specialty children´s hospital in Arizona and it is poised to become one of the foremost pediatric hospitals in the nation. The hospital is home to the state´s largest group of pediatric specialists and sub-specialists. In addition, the hospital continues to evolve its clinical practices and is working with leading local and national research partners to uncover new breakthroughs in pediatric medicine. Currently a 345 bed facility, new construction plans were unveiled in October 2006 that include the building of two new patient bed towers and expansion in bed capacity and other key programs and services over the course of the next several years. In short, PCH is a growing, thriving organization where opportunities for personal development and promotion of our employees will continue in years to come. Primary Purpose: The Help Desk Analysts are the first point of contact for the hospital´s computer users seeking assistance in the diagnosis and resolution of technical issues. Responds to inquiries and requests for assistance with the organization´s computer systems, PCs, connectivity issues, telecommunications issues, or problems with other electronic office equipment. Identifies the problem(s), troubleshoots and provides advice to assist users. Coordinates with other Information Technology areas to resolve problems if necessary. QualificationsMinimum Qualifications: -1-2 years help desk experience with Microsoft operating systems (Windows 2000/XP), identifying user problems and resolving; the equivalent combination of education and experience may be substituted.-Ability to communicate instructions, assistance, and guidance in a clear and concise manner.-Excellent customer service skills; ability to develop and maintain rapport.-Excellent troubleshooting and problem solving skill.-Familiarity with Internet software applications.-Fully knowledge about various desktop office applications, Microsoft applications, Microsoft Office products, hardware, NT Networks, Anti-Virus software, and other office machines such as printers and fax machines.-Knowledge of MS dialup networking, modem connectivity, and VPNs.-Willingness to work outside normal business hours, including night and/or evening shift(s). Preferred Qualifications: -A+ certification; Help Desk Certification (HDA); Microsoft Production Certification (MCP)-Associate´s degree in computer technology or information technology.-Basic knowledge of network administration and troubleshooting, Active Directory and network security helpful.-Experience with alternative operating systems helpful (Linux, Sun/Unix, etc.)-Knowledge of Citrix, Altiris, and RDP, Blackberry OS/RIM; imagining software.-Knowledge of network administration and troubleshooting, Active Directory and network security.

MEDITECH support

This position requires a clinically experienced person to act as primary support for the MEDITECH Radiology and/or MEDITECH Departmental. Provides first level support within this Line Of Business by assessing, triaging, researching and resolving moderate to complex issues for these products. The successful candidate will be required to continually expand knowledge of current and upcoming products within the designated specialties. The position fields calls; logs issue details, directly resolves issues for customers, and acts as liaison between facilities and vendors for resolving issues. Contributes to the creation of product documentation, self help knowledge base entries and the development of viable work around procedures.The Client Service Specialist will interact with users from our Hospitals, representatives of the Division Service Desks, Vendor Representatives (i.e. MEDITECH.) and other HCA Corporate Departments supporting these and other applications. Builds strong relationships within IT&S by working across organizational boundaries to resolve issues reported by the client and to improve software products.MAJOR RESPONSIBILITIES- First and second level incident management activities, including call management, issue research to resolution, ticket management (90% of time).- Interdepartmental support activities, including project activities, documentation development, education activities (10% of time).- Qualified candidates must have 1-3 years of relevant work experience.Other preferred/required experience:Required: - A minimum of 1 or more years combined applied experience in Medical, Healthcare or Hospital Environment- A minimum of 1 years or more end user experience with software systemsPreferred: - Experience in building and/or maintaining dictionaries, tables, databases, etc.- Experience facilitating diverse groups of people in a problem-solving environment- Demonstrated experience in establishing and strengthening relationships- Registered Radiologic Technologist. ARRT SPECIAL QUALIFICATIONS- The preferred candidate will be licensed as a Registered Radiologic Technologist or possess extensive experience with Meditech software- Will possess working knowledge of Hospital patient care processes- Demonstrated knowledge of clinical terminology- Demonstrated relationship management skills- Ability and desire to learn HCAs client support processes and techniques- Ability to succinctly communicate verbally and in a variety of media- Demonstrated analytical skills and ability to solve problems- Familiarity with Meditech as an end user or super user in one or more of the following: Pharmacy, ePOM or Order Entry Nice to Have:- Experience supporting customers in use of clinical software- Software support strategy development and implementation- Use of support software tools- Customer service orientation and/or training- Supplemental experience in IT healthcare systemsPHYSICAL DEMANDS/WORKING CONDITIONS- This job requires long periods of time sitting and viewing a computer screen.- Strong interpersonal relationship skills and the ability to work with a team are required.- Considerable amounts of typing on a computer keyboard.- Above average communication and phone skills- No relocation assistance is being offered with this position.

Department: Information Services Schedule: Full Time Shift: Days Hours: Days Job Details: The Lead Support Service Coordinator is a working manager position expected to develop and maintain a basic knowledge of hospital applications and serve as resource to end-users. Applies technical and customer service skills to assure the efficient, effective and consistent deliver of high quality services. Coordinates Help Desk staffing and processes for the New England Region, service as a liaison to Corporate Support Services for the New England Region. Experience leading staff required. Knowledge of Meditech, Magic 5, Active Director and Lan/Wan technology. Must have a minimum of one year experience in customer service environment.

MetroWest Medical Center is the largest health care system between Worcester and Boston, Massachusetts. The 319-bed regional health care system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center.

The position reports to the Corporate Director of Service Support and matrix reports to the New England Region Chief Information Officer The Lead Support Service role coordinates support of the end user community located at all facilities within the New England Region The Lead Support Service Coordinator is a working lead position expected to develop and maintain a basic knowledge of hospital applications and serve as resource to end-users The Lead Support Service Coordinator applies technical and customer service skills, to assure the efficient, effective arid consistent delivery of high quality services to the end user - Coordinate Help Desk staffing and processes for the New England Region - Serve as a liaison to Corporate - Support Services for the New England Region Represent the New England Region on Enterprise wide projects effecting the Help Desk - Resolve customer questions placed to the Help Desk either by immediate resolution to the problem or by triaging the call to the correct area/group- Monitor interfaces that are running and notify Integration Specialist of problems that rise Coordinator is expected to reset interfaces.- Run production jobs as scheduled- Create and terminate user access as appropriateExperience Required: *Experience leading staff *Strong customer interaction skills and telephone troubleshooting and end user support skills required *Strong written and verbal communication skills *Knowledge of Meditech Magic 5 5 preferred *Experience with Active Directory, Internet! Intranet, Microsoft Office, Outlook Word, Excel. PowerPoint *Knowledge of LAN/WAN technology, understand and work within a highly integrated environment*Strong written and verbal communication skills strong customer interaction skills and telephone trouble-shooting and end user support skills required. Education Needed:1. Minimum of five years experience in a Customer Service environment2. Healthcare experience a plus

This position as a primary duty requires that the IT Trainer / Technical Writer provide oversight over the training and development of course materials. The IT Trainer is responsible for development of training materials necessary to meet the needs of the end user departments in learning information systems. The IT Trainer will be responsible for coordinating end user training during implementation and for creating and providing training materials for the ongoing education for new employees and system enhancements/upgrades. The IT Trainer will be responsible to assess computer-related learning needs and competencies, design educational content for group and individual training, and work collaboratively with the managers to ensure efficient utilization of clinical software systems. The candidate will possess a combination of Technical and Clinical experience. Will be responsible for producing training materials.QUALIFICATIONS: Ability to communicate effectively with others, to manage multiple priorities and tasks, to maintain attention to detail; knowledge of and ability to use computer hardware and software applications and other office equipment such as PC, scanner, copier, printer and fax machine. Must be professional, adaptable, and able to communicate technical topics to technical and non-technical audiences. Ability to create CBTs using various market products a must.EDUCATION: Associate or Bachelor´s degree in Nursing, Education or related field preferredEXPERIENCE: 3 years experience in training/technical writing. Similar experience with demonstrated success will be considered. Previous experience with clinical information systems preferred.