Manager Opening Charlotte Office
What: We are delighted to announce a new Manager opportunity within the Field Support and Provider Education team. We are looking for a candidate that has strategic account management skills, the ability lead projects successfully, demonstrated research and analysis skills, knowledge of reimbursement (Medicare, Medicaid and private payer), and who possess excellent public speaking and presentation skills. We are looking for a Manager to propose, manage, and conduct consulting projects and support operational consulting projects, while helping the team to develop new products and projects across all consulting practice areas.Core Consultative Skill Set:- Manage clients and projects providing the highest quality and utmost customer service including monthly reporting (in Excel and/or PowerPoint)- Superior oral and written communication skills and experience writing proposals/documents and delivering presentations- Consulting and project management experience leading the design and development of program policies and procedures- Demonstrated ability to lead, manage, mentor and develop others- Experience/understanding of payer contracting, relationships, and negotiations- Experience with client management and project leadership- Knowledge of reimbursement Medicare, Medicaid, and private payer - Excellent speaking and presentation skills- Strong MS Word, Excel and PowerPoint skills- Experience as a practice/office manager in a specialty performing infusions helpful but not required- Certified medical coder also strongly recommended- Overnight travel 40%Manager Responsibilities: - Conduct project work such as developing and conducting advisory boards, client management, as well as training sessions directed toward client management teams and field force members. - Lead consulting projects and support operational consulting projects across practice areas.- Recognizes changes in project scope and determines appropriate manner of feedback to client- Provides feedback to team members to strengthen performance- Work closely with the Director for the practice area in order to establish team objectives and obtain team goals.- Participates actively in regular team meetingsThis position will manage team members and will interact with associates at all levels within the organization. We are particularly interested in managers who are extremely creative and have demonstrated excellent project management skills, superior organization and time management skills, research and presentation skills. Qualifications/Requirements: Requires broad training in fields such as business administration, sale, marketing, and reimbursement. Candidates must have demonstrated success as a manager of operations programs and/or consulting and research projects. Ideal candidates will also possess superior oral and written communication skills.The candidate should demonstrate exemplary skills relevant to the following:Coaching and Counseling Management Support SkillsA. Work independentlyB. Strong organizational skills; attention to details C. Manage and mentor team membersD. Provide team members with professional development support and constructive and timely feedbackE. Seek input and feedback from team members related to time and resource managementOrganization and Resource ManagementA. Continuously monitor, assess and identify strategies to improve consulting processes and efficienciesB. Provide day-to-day management and coordination of Field Support and Provider Education team membersC. Proactively identify opportunities for product developmentD. Support consulting and operational awareness of changes in the competitive and industry environmentsStaff Training and DevelopmentA. Coordinate with teams, as appropriate, the development of educational opportunities, advisory boards, management and field force training programs, and identify new or ongoing training needsB. Identify strategies to streamline the creation of consulting project deliverablesC. Direct and encourage the development of new products across practice areasD. Serve as a role model in effective communications and resource management to facilitate growth of team membersProject/Client Management AttributesA. Possess effective communication skills at internal and external meetings and presentationsB. Serve as a role model for communication skills for team membersC. Contribute effectively to consulting and operational projectsD. Reimbursement knowledge of Medicare, Medicaid and third party payers (specifically oral and physician-administered drugs)Quality ManagementA. Evaluate, monitor and assess quality of service offeringsB. Develop performance metrics to ensure that the team is achieving internal goalsC. Identify strategies to proactively address quality issues and support implementation of quality assessment and improvement processesPlanning and Practice ImprovementA. Support consulting and operations plans to improve service offerings given various deadlines, staffing and other variables B. Work interactively with other teams to assess and implement process, product, and practice improvementsC. Plan and facilitate team routine meetings to ensure essential communication among team members, and members of other teams, as appropriateD. Participate in consulting and operations team meetingsAbility to Travel (Overnight) 40%