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Carilion Clinic is the leading healthcare provider in southwest Virginia, and we are building the foundation to become one of the leading healthcare organizations in the nation.

Overview: In addition to being able to perform Technology Service Center functions, the Trainer is an administrative person who is responsible for driving customer satisfaction, first contact resolution and quality. They provide leadership and support to the team by facilitating training, managing projects and providing direction. They may be called upon to assist management with strategic/tactical planning and participates in the budgeting process. They will provide input for employee evaluations and assists with interviews for TSC Specialists.Minimum Qualifications:Education: High School diploma or equivalentExperience:-Minimum 4 - 6 years experience in computer electronics and/or data communications.-Relevant experience in microcomputers and supporting network hardware and software.-Prefer 1-2 years training experience-Quality monitoring experience with a Help Desk or Call Center is preferred.Registry/Licensure/Certification:Help Desk certification, ITIL V3 Foundation certification, A+ certification or other certification dictated by business need.Other:- Tactful and pleasant phone skills- Positive customer service attitude- Exceptional interpersonal skills- Excellent organizational skills - Problem solving ability- Advanced knowledge of multiple applications- Intermediate to knowledge of computer networks and how they function- Above-average typing skills- Detail oriented- Gives and receives constructive feedback- Runs and distributes reports created with various data report tools such as MS Access, Crystal Reports, etc. - Respected Leader- Able to mediate stressful situations- Intermediate to advanced knowledge of adult learning principles- Exceptional oral and written communication skills- Basic to intermediate technical writing skills- Able to create training documentation and knowledge base entriesService Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer. Hours: Mon-Fri, 8:00 am - 5:00 pm w/ additional hours as needed

***This position will float between various offices in the NRV***Accountable for performing a minimum of four of the core job responsibilities (patient registration, patient scheduling, switchboard/phones, patient check in process, patient check out process, and/or medical record maintenance) in addition to basic and more complex front office workflow functions vital to the effective and efficient functioning of the medical practice, clinic, and/or department. Performs additional functions related to front office operations to meet specific needs of the practice, clinic and/or department. Serves as a resource person for patient, physician, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. Makes appropriate decisions, reasoning, and problem solving to solve more complex problems related to the front office operations.Minimum Qualifications Required:Education: High school diploma or equivalent required. Associate Degree or continued administrative education preferred.Experience: Prior experience in a physician office/medical office, data processing and/or with multi-line telephones preferred. Previous registration and/or medical insurance experience preferred.Licensure, Certification and/or Registration: CPR certification is desirable.Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, and interpersonal skills. Knowledge of Microsoft software applications preferred (Word, Excel). Ability to multi-task essential. Only applicants who have demonstrated excellent communication and service excellence skills will be considered. Ability to multi-task a must.Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.Hours: Monday - Friday 8 a.m. - 5 p.m. as needed

Carilion Clinic is the leading healthcare provider in southwest Virginia, and we are building the foundation to become one of the leading healthcare organizations in the nation.

Hours: Monday Friday, 8 a.m. 5 p.m., weekend, evening and night work required for periodic project work. Basic Function: Leads significant organizational change initiatives to improve clinical quality, efficiency, effectiveness, timeliness, patient satisfaction and financial performance. Focuses on the most complex improvement activities and structural reorganization processes. Provides advice and training on the development, administration and technical aspects of the organizations quality improvement efforts at all levels. Assist medical staff and clinicians in assessing patient care and identifying areas/processes for improvement. Provides guidance to Performance Improvement Facilitators.Minimum Qualifications Required:Education: Bachelor´s degree required, Masters preferred in health science/management, business, or organizational change. BS in industrial engineering, operations research or management science, preference given to candidates with masters degrees, but not required.Experience: Five years experience in clinical setting or demonstrated skill leading Quality/Performance Improvement projects in complex organizational environments required. Applied knowledge of systems theory, systems dynamics, process design, human factors, ergonomics, and social dimensions for change. Licensure/Certification: Certification in Six Sigma, change management, lean production, quality function deployment, related field, or progressive plan to acquire approved certification in two years.Other: Excellent written and oral communication skills. Demonstrated ability to communicate process change, flexible solutions to problems and organizational learning. Excellent interpersonal skills, organizational ability, and initiative. Ability to lead and produce positive outcomes in a changing, unstructured work environment. Proven ability to understand and apply various analytical tools. Must be familiar with Microsoft Office software and able to learn other software as needed. Must be able to work with minimal amount of supervision.Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.

Basic Function: Plans, leads and performs internal audits in all operational areas/affiliates of the Carilion Clinic. These audits provide an independent evaluation of the adequacy and effectiveness of the systems of control within Carilion.Minimum Qualifications Required: Education: Bachelor’s degree. Accounting, Finance or other business major preferred.Experience: Three years of progressively responsible internal audit or other accounting experience with at least one year minimum internal audit experience (healthcare preferred).Licenses, Certifications and/or Registrations: Working toward professional designation of CIA (Certified Internal Auditor), CPA (Certified Public Accountant), CISA (Certified Information Systems Auditor), or CFE (Certified Fraud Examiner).Other Minimum Qualifications: Excellent oral and written communication skills, ability to work with minimal supervision. Collaborative problem solving skills, ability to work well with all levels of employees. Working use of Word and Excel or comparable software.Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.Hours: Full-time, M-F, Flexible hours, occasional weekends

Carilion Clinic is the leading healthcare provider in southwest Virginia, and we are building the foundation to become one of the leading healthcare organizations in the nation.

Provides overall management and operational support for CL billing. Acts as the liaison between CL and LBS and monitors the activities of LBS to ensure that system, company, and departmental goals, objectives and missions are met or exceeded. Manages all outreach billing operations, including hiring, orientation, training, development, coaching, corrective actions, and ongoing monitoring of all staff work-related activities. Ensures consistent quality of the billing services by distributing and assigning duties and responsibilities to employees, ensuring skill levels are appropriate to the assigned tasks, and monitoring the departments productivity, maintaining and adjusting to balance budget targets with required service level demands. Identifies, procures, and installs the supporting infrastructure and production systems necessary to effectively support all operations required to be successful in the business.MINIMUM QUALIFICATIONS REQUIRED:Education: B.S. or B.A. Degree preferred Experience: Three to five years management/supervisory experience. minimum two years experience with billing in a commercial laboratory setting.Licensure, certification, and/or registration: None required.Other Minimum Qualifications: Excellent interpersonal, organizational, and communication skills. Excellent oral and written communication skills, knowledge of business practices, positive attitude, self-motivated, ability to work with minimal direction, and ability to lead. Medical coding certification required. experience with Misys Clinical Financial System (formerly Antrim).Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.Hours: MON-FRI 8:00AM-5:00PM OR AS NEEDED

**THIS POSITION IS LOCATED IN TIDEWATER, VA!** A Results-oriented sales professional needed to promote Carilion Lab Outreach products within a specifically defined geographic area. Will present and demonstrate Carilions Outreach Products, highlighting their features, benefits, and relevance to the prospects business needs. Prepares responses to clients requests for proposals. Develops presentations to effectively explain difficult concepts and products. Strong problem resolution skills and excellent interpersonal and communication skills are needed. Must have the proven ability to meet quota year after year. Must effectively manage the entire sales cycle for each prospect. Will travel up to 70% of the time. The successful candidate will be goal-oriented and driven to not only meet, but also exceed established corporate sales goals. The ideal candidate will possess senior level sales experience, specifically in healthcare and/or the healthcare IT industry. Knowledge of laboratory Commercial Outreach programs is desired, but not required. This individual will be extremely comfortable and will thrive in a fast-paced, ambitious environment. Enthusiasm and strong initiative is a must. This individual must consult with prospect executives/decisionmakers to develop and implement an effective prospect wide strategy that maximizes the value delivered by Carilion Labs services. This person must also build excellent client relationships offering value-added, insightful input to their practice. Will orchestrate resources and build virtual teams committed to and accountable for your clients success. Minimum Qualifications Required: Education - A Bachelors Degree and prior health care IT related sales and marketing experience is highly desirable. Experience - The ideal candidate will have a strong background (minimum 5 years experience) in healthcare information technology sales or reference laboratory sales, but not required. Knowledge of clinical care delivery, knowledge of healthcare business practices, guidelines, policies, and knowledge of strategic selling concepts. Licensure, certification, and/or registration - Must possess valid Virginia Drivers License. Other Minimum Qualifications - The candidate must possess an aggressive can-do attitude, excellent presentation and oral communication skills. The candidate must be able to work in a demanding environment under tight deadlines. Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.

Carilion Clinic is the leading healthcare provider in southwest Virginia, and we are building the foundation to become one of the leading healthcare organizations in the nation

**THIS POSITION IS LOCATED IN RICHMOND, VA!**A Results-oriented sales professional needed to promote Carilion Lab Outreach products within a specifically defined geographic area. Will present and demonstrate Carilions Outreach Products, highlighting their features, benefits, and relevance to the prospects business needs. Prepares responses to clients requests for proposals. Develops presentations to effectively explain difficult concepts and products. Strong problem resolution skills and excellent interpersonal and communication skills are needed. Must have the proven ability to meet quota year after year. Must effectively manage the entire sales cycle for each prospect. Will travel up to 70% of the time. The successful candidate will be goal-oriented and driven to not only meet, but also exceed established corporate sales goals. The ideal candidate will possess senior level sales experience, specifically in healthcare and/or the healthcare IT industry. Knowledge of laboratory Commercial Outreach programs is desired, but not required. This individual will be extremely comfortable and will thrive in a fast-paced, ambitious environment. Enthusiasm and strong initiative is a must. This individual must consult with prospect executives/decision makers to develop and implement an effective prospect wide strategy that maximizes the value delivered by Carilion Labs services. This person must also build excellent client relationships offering value-added, insightful input to their practice. Will orchestrate resources and build virtual teams committed to and accountable for your clients success. Minimum Qualifications Required: Education - A Bachelors Degree and prior health care IT related sales and marketing experience is highly desirable. Experience - The ideal candidate will have a strong background (minimum 5 years experience) in healthcare information technology sales or reference laboratory sales, but not required. Knowledge of clinical care delivery, knowledge of healthcare business practices, guidelines, policies, and knowledge of strategic selling concepts. Licensure, certification, and/or registration - Must possess valid Virginia Drivers License. Other Minimum Qualifications - The candidate must possess an aggressive can-do attitude, excellent presentation and oral communication skills. The candidate must be able to work in a demanding environment under tight deadlines. Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.

****THIS POSITION IS LOCATED IN THE TIDEWATER, VA AREA**** A results-oriented sales professional to promote Carilion Labs outreach products within a specifically defined geographic area. The individual will be goal-oriented and driven to meet and exceed established corporate sales goals. The individual will possess senior level sales experience, specifically in healthcare or the healthcare IT industry. Knowledge of Laboratory Commercial Outreach programs is desired. The individual must be extremely comfortable and will thrive in a fast-paced, ambitious environment. Enthusiasm and strong initiative is a must! This individual must consult with prospect executives decision makers to develop and implement an effective prospect wide strategy that maximizes the value delivered by Carilion Lab services. This person must build excellent client relationships offering value-added, insightful input to their practice. Orchestrate resources and build virtual teams committed to and accountable for your clients success.Minimum Qualifications Required:Education: A Bachelors degree and prior sales and marketing experience is required.Experience: A minimum of 1 to 3 years of demonstrated sales success. Licensure, Certification , and/or registration: Valid Drivers Licensure.Other Minimum Qualifications: The candidate must possess an aggressive can-do attitude, excellent presentation and oral communication skills. The Candidate must be able to work in a demanding environment under tight deadlines.Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.

Carilion Clinic is the leading healthcare provider in southwest Virginia, and we are building the foundation to become one of the leading healthcare organizations in the nation

****This position is located in Richmond, VA***** A results-oriented sales professional to promote Carilion Labs outreach within a specifically defined vertical prospect segment. The ideal candidate will have a college degree and a minimum of 7 to 10 years of demonstrated sales success in major account sales. The preferred candidate will possess health care experience, an intimate knowledge of the opportunity and market, excellent communication skills and computer proficiency in a Windows environment. Minimum Qualifications Required:Education: Bachelors degree and prior health care IT related sales and marketing experience is highly desirable.Experience: The ideal candidate will have a strong background (minimum of 7 years experience) in healthcare information technology sales or reference laboratory sales; knowledge of clinical care delivery; knowledge of healthcare business practices, guidelines and policies; and knowledge of strategic selling concepts.Licensure, certification , and/or registration: Valid Drivers License.Other Minimum Qualifications: Must possess an aggressive, can-do attitude, excellent presentation and oral communication skills. Must have the ability to work in a demanding environment under tight deadlines.Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.

**THIS POSITION IS LOCATED IN TIDEWATER, VA!** A results-oriented sales professional to promote Carilion Labs outreach within a specifically defined vertical prospect segment. The ideal candidate will have a college degree and a minimum of 7 to 10 years of demonstrated sales success in major account sales. The preferred candidate will possess health care experience, an intimate knowledge of the opportunity and market, excellent communication skills and computer proficiency in a Windows environment. Minimum Qualifications Required:Education: Bachelors degree and prior health care IT related sales and marketing experience is highly desirable.Experience: The ideal candidate will have a strong background (minimum of 7 years experience) in healthcare information technology sales or reference laboratory sales; knowledge of clinical care delivery; knowledge of healthcare business practices, guidelines and policies; and knowledge of strategic selling concepts.Licensure, certification , and/or registration: Valid Drivers License.Other Minimum Qualifications: Must possess an aggressive, can-do attitude, excellent presentation and oral communication skills. Must have the ability to work in a demanding environment under tight deadlines. Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.