At Civista Medical Center, we´re proud of being a community hospital that mirrors ´big city´ technology. If you´re looking for the best of both worlds – career and lifestyle – we´re looking for you!
SUMMARY: Under limited supervision, directs and coordinates the daily administrative operation and staff of Cash Posting, Collections, and Customer Services and works closely with the Billing Manager, Patient Access Manager, Pre-Certification/Financial Coordinator. Establishes and interprets policies, in addition to recommending policy changes to the Manager, PFS. Responsible for interviewing and hiring new employees and conducts performance evaluations. Responsible for reviewing and monitoring monthly ATB and Bad Debt reports. Prepares monthly analysis of AR for Manager, PFS. Responsible for assisting Manager, PFS in establishing collection goals and objectives. Responsible for achieving established AR goals monthly. Responsible for assisting Manager, PFS with Collection agency placements, collections and reconciliations. EDUCATION AND EXPERIENCE: To qualify for the position, the candidate must have a Bachelors Degree in Management or a related field with 5 years management experience in Credit and Collections in a an hospital. SKILLS & ABILITIES: - Demonstrated knowledge of UB92 billing requirements (i.e. 8371).- Demonstrated knowledge of Consumer and Collection Laws in Health Care setting i.e. Fair Credit Billing Act, Telephone Collections Guidelines. - Demonstrated ability to proactively identify and implement effective strategies to enhance the financial performance of the department and the organization.- Demonstrated proficiency in Microsoft Word and Excel.- Ability to effectively evaluate complex systems/processes, develop a course of action and follow through to resolution.- Knowledge of third party payers regulations and billing requirements.- Ability to ensure the confidentiality and rights of patients and the confidentiality of hospital and departmental documents required.- Understand the legalities related to credit balances and refund processing- The ability to communicate effectively both verbally and in written form with patients, physicians, health system officials, other health system personnel and the general public is essential. Able to read, analyze and interpret scientific and technical journals, financial reports and legal documents.- Ability to work with mathematical and accounting concepts. Ability to apply concepts such as fraction, percentages, ratios and proportions to practical situations.- Ability to define problems, collect data, establish facts and draw valued conclusions. Ability to prioritize work responsibilities; think and act independently with limited supervision; make effective financial decisions utilizing appropriate problem solving skills to approach situations in an imaginative, common, innovative, interpretive and analytical manner.CERTIFICATES, LICENSES AND REGISTRATIONS: CPAM is preferred.