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Kaiser Permanente is looking for a Clinical Operations Manager

PURPOSE: Coordinate the delivery of quality patient care to facilitate member satisfaction with the care experience. This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanente´s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente´s policies and procedures. In addition, Regional leaders are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.Accountabilities: 1. Manages clinical operations, including staffing schedules, phone access to the health care team, and patient flow. 2. Responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports. 3. Ensures the appropriate level and mix of staff and effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services, within budgetary guidelines. 4. Develops staffing plans; works with Human Resources staff to recruit and hire staff; and coordinates comprehensive orientation of new staff. 5. Establishes accountabilities and performance goals and provides counseling, coaching, feedback, recognition, training and development to staff. 6. Develops and manages quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards. 7. Collaborates with physician managers and providers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members. Required Experience and Training:- Five years´ current clinical experience plus two years´ supervisory experience required.- Demonstrated clinical and managerial competence appropriate to area(s) of responsibility; familiarity with all pertinent laws, regulations, and standards of nursing practice; demonstrated competence with financial management principles and standard software applications in a Windows environment required.Education- BSN or Bachelor´s Degree in health care administration, other health related field, or equivalent years of related experience required.License, Certification and/or Designation:- Current RN license and CPR certification required.

PURPOSE :Coordinate the delivery of quality patient care to facilitate member satisfaction with the care experience. This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanente�s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting on-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente�s policies and procedures. In addition, Regional leaders are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.Accountabilities:1. Manages clinical operations, including staffing schedules, phone access to the health care team, and patient flow.2. Responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports.3. Ensures the appropriate level and mix of staff and effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services, within budgetary guidelines.4. Develops staffing plans; works with Human Resources staff to recruit and hire staff; and coordinates comprehensive orientation of new staff.5. Establishes accountabilities and performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.6. Develops and manages quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards.7. Collaborates with physician managers and providers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members.Required Experience and Training:- Five years current clinical experience plus two years supervisory experience required.- Demonstrated clinical and managerial competence appropriate to area(s) of responsibility; familiarity with all pertinent laws, regulations, and standards of nursing practice; demonstrated competence with financial management principles and standard software applications in a Windows environment required.Education:- BSN or Bachelor�s Degree in health care administration, other health related field, or equivalent years of related experience required.License, Certification and/or Designation:- Current RN license and CPR certification required.