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Leading Western New England Health System Seeks Ambulatory Support Analysts

Leading Western New England Health System Seeks Ambulatory Support AnalystsBaystate Health is an integrated health care delivery system serving a population of nearly 1 million people in western Massachusetts. We are one of the largest health systems in New England with over 10,000 employees, three hospitals, and over 60 medical practices. Baystate Medical Center is the Western Campus of Tufts University School of Medicine, has the only Level 1 Trauma Center in the region and the only neonatal and pediatric intensive care units. We have been named a Top 100 Integrated Healthcare Network for ten consecutive years by Verispan, a national research company. Baystate Medical Center, a Magnet Hospital for nursing excellence, has been named one of America´s Best Hospitals by U.S. News and World Report for the past three years.Position:Ambulatory Clinical Informatics is seeking an Ambulatory CIS Support Analyst. The position requires a highly motivated, energetic, and analytical application support person to be part of the Ambulatory Clinical Informatics team. The successful candidate will work in partnership with the Director of Ambulatory Clinical Informatics & OB/GYN Services and the CIS Support Analysts to (1) plan and coordinate Clinical Informatics activities and the client involvement in completion of related IS/Clinical tasks; (2) research, diagnose, troubleshoot and resolve non-routine user-reported Cerner Millennium Power Chart application issues; (3) complete analysis required for modification and /or enhancement of Cerner Millennium Power Chart application; (4) provide end user support and training for frequently reported issues; (5) serve as a content expert, advocate and leader to evaluate information in developing information structures and systems to improve information management and communication, and (6) incorporate innovations into clinical practice and patient care. The successful candidate must have outstanding customer service and communication skills as well as excellent analytical and problem solving skills. These functions are performed in accordance with Baystate Health´s philosophy, policies, procedures, and standards. Responsibilities: The successful candidate must demonstrate and maintain expert-level knowledge of Cerner Millennium Power Chart application and clinical operational workflows and processes. Project Management: 50% Support and Maintenance 40% Testing 10% Project Management: Develops Health System clinical specifications for software development projects -- vendor based or internally developed systems by utilizing project work plans, project charters, status reports, issue management tools, and scope management tools. Measurements: *Project activities include system selection, system implementation and support of clinical informatics modules/applications. *Works with clinical teams to analyze process and workflow, identify improvement opportunities, and automate clinical documentation to create an electronic health record. *Participates in the conversion/implementation requirements. *Participates in the development and maintenance of the system wide project plan, issues log and status report. *Develops functional specifications that document current state functionality. *Develops future state functionality based on clinical/ancillary department requirements. *Develops gap analysis identifies with clinical leads workflow implications and plan. *Identifies end user learning needs, participate in the development of training documentation and curriculum, along with the training department resources develop & coordinate an effective clinical educational plan and implementation, and, if necessary, assist in the training of both new and current applications. *Participates in the development of policies and procedures to support system functionality and workflow. *Plans and manages timely execution of deliverables and project completion. *Manages client expectations to realize satisfaction with outcomes. *Escalates project delays and roadblocks as appropriate. *Communicates recommendations for system modifications and enhancements to Ambulatory Clinical Informatics and CIS Team to respond to end user needs. *Partners with members of the interdisciplinary team modeling effective communication and collaboration skills. *Serves as a content expert, advocate and leader to evaluate information and assist others in developing information structures and systems to improve information management and communication, and incorporate innovations into clinical practice and patient care. *Accepts challenges, seeks feedback and readily seeks assistance when needed to effectively manage desired deliverables. *Performs other responsibilities as needed under the direction of the Director of Ambulatory Clinical Informatics & OB/GYN Services Support and Maintenance:Receives and responds to support calls from clients Measurements: *Clients are satisfied with level of support, which is timely and well communicated. *Issues are effectively researched, documented, communicated and escalated. *Researches and responds to non-routine customer requests for CIS application support. *Documents both customer issues and issue resolution in problem tracking software, identifies trends and training opportunities and provides training intervention as needed. *Develops client relationships by ensuring timely and effective resolution of issues and if unable to resolve, collaborates with colleagues to correct the core problem. *Provides assistance to end users to develop competency and problem solve clinical information systems. Testing: Performs and monitors unit/system/function testing: *Participates in unit testing and integrated system testing. *Participates in preparing integrated test scripts and integrated test cycles. *Insures the accuracy/thoroughness of problem identification and resolution. *Effectively monitors issues *Works with clients on user-acceptance testing.Qualifications: Current user of Cerner Millennium Power Chart with in-depth knowledge of the application required. Licensed by the Commonwealth of Massachusetts as a Registered Nurse or related Health Care Field. Minimum of 3 years recent clinical experience in ambulatory setting required. Bachelors Degree is required from accredited college or university additional relevant business and information systems experience will be considered in lieu of Bachelors Degree. Preferred experience and depth of knowledge in ambulatory nursing practice and healthcare information system environment. Effective clinical decision making, critical thinking skills and understanding of complex clinical care systems and processes. Self directed with excellent communication and collaboration skills Exceptional customer service and interpersonal skills Builds relationships, leads colleagues and act as a successful change agent Must have strong analytical and problem solving skills. Demonstrated excellent oral and written communication skills. Ability to prioritize issues and respond quickly to customer needs. Ability to work well in a fast paced/multitasking environment. Displays a sense of humor and flexibility when working with others. Effectively negotiates and manages conflict. Flexible, solution-oriented, responsible, and honest. Must possess attention to detail. Ability to interact with all levels of the organization.

Ambulatory Application AnalystBaystate Health is one of New England´s largest health care systems with over 10,000 employees, three hospitals, and over 60 medical practices. We have an exciting opportunity for information technology professionals wishing to join an award-winning team.Located in Springfield, Massachusetts, considered the crossroads of New England, the area offers a rich quality of life for Baystate Health staff, including affordable housing, convenient access to many local attractions, and easy travel to Boston, New York City, and the beautiful Berkshires. For more information about all of the opportunities the Pioneer Valley has to offer, we invite you to visit www.valleyvisitor.com.Position:The incumbent in this position performs the implementation of vendor-supplied software packages including the installation, customization, deployment, maintenance, and ongoing support of our ambulatory practices. Develops functional specifications for software development projects and resolves complex application use issues. Plans and coordinates the client involvement in completion of related IS tasks. These functions are performed in accordance with Baystate Health philosophy, policies, procedures, and standards.Qualifications: Associates or BS degree in Computer Science or related field or commensurate experience Understanding of the healthcare information system environment preferred Understanding of an ambulatory practice workflow preferred Clinical application implementation and support in an ambulatory setting experience preferred Able to troubleshoot technical issues and document resolutions Attention to detail Ability to handle multiple tasks Ability to interact with all levels of the organization Excellent communication skills, both written and verbal Preferred knowledge in working with Cerner Millennium Suite including PowerChart Office, Orders & Charges, CCL programming and use of Discern explorer

Nationally Ranked Healthcare System Seeks Lab Application Analyst to Join our Dynamic, Leading-Edge Support Team.

Baystate Health is one of New England´s largest health care systems with over 10,000 employees, three hospitals, and over 60 medical practices. We have an exciting opportunity for information technology professionals wishing to join an award-winning team that has just been voted *Most Wireless Hospital* by Hospital and Health Networks.Located in Springfield, Massachusetts, considered the crossroads of New England, the area offers a rich quality of life for Baystate Health staff, including affordable housing, convenient access to many local attractions, and easy travel to Boston, New York City, and the beautiful Berkshires. For more information about all of the opportunities the Pioneer Valley has to offer, we invite you to visit www.valleyvisitor.com Responsibilities: The incumbent in this position performs the implementation of vendor-supplied software packages including the installation, customization, deployment, maintenance, and ongoing support. Develops functional specifications for software development projects and resolves complex application use issues. Plans and coordinates the client involvement in completion of related IS tasks. These functions are performed in accordance with Baystate Health´s philosophy, policies, procedures, and standards. Receives and responds to support calls from users. Log calls in Help Desk System. Uses Help Desk System to document call status and ultimately, call resolution. Plans and coordinates end user involvement in the completion of IS tasks. Keeps management apprised of progress, plans and issues via weekly status reports. Qualifications: Associates or BS degree in Computer Science or related field or commensurate experience. Experience in the implementation, configuration, deployment, maintenance and ongoing support of clinical applications preferred. Work experience in a clinical setting or discipline (e.g. Nursing, Pharmacy, Laboratory, etc) preferred. Understanding of the healthcare information system environment preferred. Preferred previous experience working with Sunquest Clinical Lab, Cerner Co-Path, or HCLL Bloodbank

Job Summary:The Clinical Information Analyst will serve as an integral part of the Clinical Operations and Operations Support Team to support both the Chief Medical Officer and the Director of Decision Support. The Clinical Information Analyst will demonstrate strong computer skills with Microsoft Excel, data collection and analysis, decision support data analytics, and a strong understanding of clinical terminology as it relates to Hospitals and Physician Practices.General Responsibilities:- Develop and support regular reporting processes to support departmental and organizational goals- Develop and carry out monthly data quality assessment routines- Interact closely with hospital Quality Directors, Case Managers and Chief Nursing Officers along with the departments at the corporate office- Responsible to maintain and standardize ongoing reporting requirements- Assist in special projects in support of organization strategic initiative goals- Perform other duties as reasonably required to support the Clinical Operations TeamMinimum Qualifications: (Experience, Education and Special Certifications) - Minimum Bachelor´s Degree, prefer Master´s degree, in pertinent field (clinical informatics, information management, healthcare administration, or similar field)- 3 - 5 years of healthcare related experience preferred- Strong computer and organizational skills. Ability to manage databases and retrieve, summarize, and present information effectively- Familiarity with clinical information, including diagnostic coding and clinical databases- Demonstrated knowledge of business operations and processes- Excellent written and oral communication skills, including a track record of successful presentation of analytic findings to clinical leaders- Displays strong initiative - can establish personal goals and take responsibility for meeting them within defined timelines - Must possess the ability to solve problems and improve processes- Detail-orientation is critical to this position

HMS Patient Care, Clinical View, eMAR, and CPOE system implementation and support activities.

Job Summary:HMS Patient Care, Clinical View, eMAR, and CPOE system implementation and support activities.General Responsibilities:- HMS Patient Care, Clinical View, and CPOE systems implementations - Define corporate standards for system- Develop implementation project plan for new installations- Monitor new system setup and training to ensure following corporate operational guidelines- Second line support for HMS issues not resolved in timely or satisfactory manner - Define training needs for new HMS enhancements- Ensure on-going compliance to corporate guidelines and regulatory requirements- Ongoing development of testing and implementation plans to implement functional enhancements based on directions from Operations or regulatory complianceMinimum Qualifications: (Experience, Education and Special Certifications)- Minimum of 2 years hospital nursing experience RN- Ability to travel nationwide approximately 50-60% - Strong Presentation skills- Basic understanding of hospital operations and nursing process - Good interpersonal skills that include the ability to effectively communicate in both writing and verbally- Excellent written, proofreading, and verbal communication skills- Must be detail oriented, organized, and have the ability to multi-task- Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives- Ability to retain and protect confidential material- Strong computer skills

The Office Based Trainer is responsible for participating in the planning, coordinating and conducting in-service training and educational programs for office based personnel. The scope of the training includes new acquisitions and existing practices and includes scheduling, registration, insurance verification, and billing and cash posting functions. In addition, conduct training on all systems used to process all transactions to ensure maximum operational efficiency is achieved by practice personnel. Maintain up-to-date training materials in accordance with software and specialty changes. Associates degree (A. A.) or equivalent from two-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience.Must have excellent computer and communication skills.Previous experience training physician office based staff on practice management software is preferred.Must be able to travel at least 75% of the time.Must have knowledge of Excel, Word, Power Point. EPM/EMR knowledge is a plus.

Hebrew SeniorLife (HSL) is a 100+-year-old organization dedicated to providing seniors with the highest quality of life through an integrated network of health care, research, housing and teaching programs in the Greater Boston area.

It is the largest nonprofit provider of senior health care and housing in New England. Our mission is to honor our elders by respecting and promoting their independence, spiritual vigor, dignity and choice and by recognizing that they are a resource to be cherished. Our health-care network comprises Hebrew Rehabilitation Center, a long-term, sub-acute, and long-term medical acute care facility in Boston; three senior housing sites-Jack Satter House in Revere, Simon C. Fireman Community in Randolph, and Center Communities of Brookline; and Orchard Cove, a life-care community in Canton. The Institute for Aging Research in Boston, affiliated with Harvard Medical School, is one of the most prestigious aging research facilities in the country. HSLs NewBridge on the Charles, our premier multigenerational continuing care retirement community in Dedham, consists of 256 independent living units, 50 assisted living units, 41 memory support assisted living units, and a 268-bed Health Care Center, which offers long-term and sub-acute care. Hebrew SeniorLife also offers services to the community, including Adult Day Health programs and outpatient clinics in audiology, exercise, memory disorders, osteoporosis screening, and rehabilitation.Provides leadership and direction in the planning and administration of information technology projects that impact clinical departments. In collaboration with IT management, the position is responsible for coordinating aspects of the planning, design, development, implementation, and evaluation of clinical information systems. The position will direct the design of appropriate user training, actively participate in change management process, and works collaboratively with others to identify opportunities for work process improvement. The nursing informatics specialist draws on his/her broad clinical expertise and informatics knowledge to determine clinical functions that are suitable for computer application and to ensure that Information Systems are consistent with professional standards of clinical practice.JOB REQUIREMENTS:Qualifications: BSN or related health care bachelors degree required, Masters Degree preferred. Current Massachusetts state nursing licensure. Previous Management experience required. Strong understanding of the tenets of nursing informatics. Experience with the implementation and support of clinical IT projects. Demonstrated ability to be self directed with excellent organizational, analytical, writing, interpersonal and project related skills.Hebrew SeniorLife (HSL) is an equal opportunity employer, and we offer a competitive compensation and comprehensive benefit package, as well as many opportunities for personal and professional growth. If you are motivated by new opportunities and seek a stimulating and rewarding career, we invite you to join our diverse team of talented professionals who are dedicated to helping seniors and their families. Everything we do flows from these tenets and are further inspired by the duty of tikkun olam-to heal the world.To learn more about Hebrew SeniorLife and our career opportunities, visit our Web site at www.hebrewseniorlife.org

Provides leadership and oversight of the measurement and reporting of quality and patient safety data for the Medical Centers Quality and Safety Committees, publicly reported measures, as well as key service lines. Responsible for selecting and/or developing tools to enable Medical Center leadership to monitor the progress of quality and patient safety. Works closely with quality teams, division leaders, and quality project managers to develop measurement tools and reporting processes. Manages external reporting requirements in collaboration with the Manager of Public Accountability, including, but not limited to, ensuring any required data feeds are in place and functioning properly. Manages staff and the business functions of the department in collaboration with the Manager of Analytics. This position reports to the Senior Director for Quality and Patient Safety. Masters degree required, doctorate preferred in related field (e.g. public health, Informatics, Statistics, etc.); or Masters prepared clinician with strong knowledge of health care analytics. Minimum of five years of experience in healthcare analysis is required, preferably within an academic medical center. Background in quality improvement, science of safety, statistics, health services research or outcomes research strongly preferred. Experience in planning and indicator development. Knowledge of research and data reports based on science of improvement. Knowledge of systems thinking, including the ability to share these concepts with staff, leadership, and faculty. Knowledge and understanding of customer satisfaction measurement. Supervisory/management experience is required. Strong prioritization and project management skills essential. Excellent communication, presentation, and team facilitation skills. High degree of professionalism and initiative. Advanced computer skills required, including Microsoft Access, Microsoft Excel, SAS or SPSS, and Crystal Report writing. Ability to relate to many levels in the organization, including physicians, executives, managers, and front line staff. Ability to effectively prioritize time-sensitive requests for information with finite resources. Ability to coach decision makers regarding best approaches, interpretation of results, and to advise internal customers on underlying trends and potential causes of variation, as well as recommended courses of action. This position will have system level responsibility and will work within the Center for Innovation and Transformational Change in the Dept of Quality and Patient Safety. They will work closely with Performance Improvement and will include a link to research.

Texas Children´s is nationally ranked in the top five among children´s hospitals by both Child magazine and U.S. News & World Report.

Shift and Salary Grade Shift: 8a - 5p Salary Grade: 15 About Texas Children’s Hospital Texas Children´s Hospital is an internationally recognized full-care pediatric hospital located in the Texas Medical Center in Houston. One of the best pediatric hospitals in the United States, Texas Children´s Hospital is dedicated to providing the finest possible pediatric patient care, education and research. Texas Children´s is nationally ranked in the top five among children´s hospitals by both Child magazine and U.S. News & World Report. The hospital has garnered widespread recognition for its expertise and breakthrough developments in the treatment of cancer, diabetes, asthma, HIV, premature babies, and cardiogenic and attention-related disorders. No third party considerations will be accepted at this time. Vendors please do not call HR directly to solicit. Position Summary Overview: Manage a team responsible for process optimization, design decision support, build and implementation of the Epic Enterprise software. Manage technical, clinical and administrative staff trained or certified in Epic applications. Oversee development and documentation of the system design, application build, interfaces/integration and testing/go-live as well as long-term system support and maintenance. Responsibilities: Establish project-specific governance and conduct steering and work team meetings. Formulate, administer and maintain the detailed project plan; develop project metrics and provide regular project status reports; facilitate, communicate, listen and work with project team members to update the project plan. Establish documentation and testing; formulate and implement test plans for hardware, network, integration, software acceptance and parallel testing; ensure functional and integrated testing of system builds are completed; administer and coordinate the upgrade schedules with operations, users and vendors; plan and execute a smooth transition of system responsibilities to support staff at project completion. Manage project variables of cost, scope and time; responsible for development of the annual capital and operating budgets, create monthly variance reports and manage span of control within budgeted salaries/benefits and margin. Determine staff resource needs; assess size, duration, scope and complexity of project; provide development opportunities; provide coaching and mentorship to team members. Evaluate third party vendor systems and make recommendations. Knowledge and Skills: Knowledge of healthcare system implementations as a member of an implementations team required, Epic experience preferred. Must understand how large healthcare systems operate and will use operating systems to care for patients. Expertise in project management and planning and process mapping; group presentation, leadership, team building, written and verbal communication, analytical and organizational skills are required. The ability to analyze the functionality of systems and their fit with specifications and work independently with minimal supervision required. Education and Experience: Bachelor´s degree in computer science, business administration, healthcare administration, nursing or other related field; six (6) years experience in hospital information systems selection, implementation and support including a minimum of two (2) years Epic system design and implementation required (four years related work experience may substitute for the bachelor´s). Management experience and Epic certification preferred. Experience with Inpatient modules preferred.

Shift and Salary Grade Shift: 8a - 5p Salary Grade: 16 About Texas Children’s Hospital Texas Children´s Hospital is an internationally recognized full-care pediatric hospital located in the Texas Medical Center in Houston. One of the best pediatric hospitals in the United States, Texas Children´s Hospital is dedicated to providing the finest possible pediatric patient care, education and research. Texas Children´s is nationally ranked in the top five among children´s hospitals by both Child magazine and U.S. News & World Report. The hospital has garnered widespread recognition for its expertise and breakthrough developments in the treatment of cancer, diabetes, asthma, HIV, premature babies, and cardiogenic and attention-related disorders. No third party considerations will be accepted at this time. Vendors please do not call HR directly to solicit. Position Summary Overview: Provide support for the Peoplesoft production system by planning, managing and maintaining an effective information systems network of users and managing the production activities of the system, including education, training and utilization. Responsibilities: Manage the on-going support of Peoplesoft production by coordinating and delegating related tasks to staff, monitoring progress and implementation plans and serving as a resource when needed. Review, analyze and restructure processes to coincide with Peoplesoft production information system initiatives as they specifically relate to PeopleSoft financials, accounts payable, payroll, fixed assets, projects, purchasing and inventory, human resources, benefits and payroll. Establish and maintain reporting standards for appropriateness and accuracy. Provide assistance to management through participation in committees and through allocation of programming staff to assist with technical projects. Ensure ongoing development and review of departmental system policies and procedures by coordinating revisions with staff, monitoring progress, reviewing and forwarding for approval. Knowledge and Skills: Knowledge of PeopleSoft technologies and of implementation planning and development, system testing execution, test development and system analysis techniques. The ability to use computer systems, word processing, spreadsheets and communicate effectively verbally and in writing. Project management, tactical planning skills, attention to detail, time management skills and conflict resolution skills required. Education and Experience: Bachelor´s degree in computer information systems or related field with a minimum of five (5) years experience with Peoplesoft implementation and operations. Four (4) years related IS experience may be substituted for degree.