Great opportunity for an Office Manager in Mesa, AZ!
Under the direction of the Practice Manager, clinical Site Leader and Medical Director, and in accordance with established policies and procedures, the Site Manager is responsible for the oversight of daily operations of the office team for the clinical site(s) assigned. The Site Manager has responsibility for coordinating the daily activities of the office team, monitoring the work flow within, delegating and making work assignments, assuring appropriate training is maintained, assisting team members in problem resolution, providing reports of individual and team performance to the Practice Manager, and serving in the absence of the Practice Manager.II. PRINCIPAL DUTIES AND RESPONSIBILITIES1. Coordinates the daily activities of the clinic staff, including making work assignments. Assures that priorities established by the Practice Manager are effectively communicated to the team and properly implemented.2. Monitors and responsible for maintaining daily statistics, and tracking. Assures all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billing.3. Oversees reconciliation of daily deposit logs and preparation for bank deposits.4. Provides ongoing training to assigned staff or assures proper training is available to staff.5. Assists the team in problem resolution. Recommends solutions to the Practice Manager and escalates issues to the Practice Manager when appropriate.6. Provides leadership to the team by positively affecting team morale through individual and team recognition and by supporting the motivation of the group.7. Leads in the effort to incorporate continuous improvement within the assigned staff and team.8. Works with the Practice Manager to develop and recommend policies and procedures.9. Performs verbal counseling, recommending corrective action to the Practice Manager.10. Assists the Practice Manager in the recruiting, hiring and interviewing process of the office staff. 11. Develops performance goals and objectives for the office team. Provides objective data and feedback to the Practice Manager regarding individual performance for us in preparing performance evaluations, or disciplinary action.12. Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate.13. Serves in a supervisory capacity and performs supervisory duties in the absence of the Practice Manager as directed.14. Prepares and submits reports as required.15. Assist Site Leader and Medical Director with special projects and tasks as needed.16. Other duties as assigned.17. Assume staff duties for absences and temporary staff shortages18. Implement, facilitate, and monitor physician dictation status and report data to physician site leader.19. Train and/or orient new staff hires 20. Monitor, authorize, and coordinate daily site activities such as supply ordering, IT, maintenance issues, phones, etc. Responsible for overseeing the clinical ordering of supplies in a fiscally responsible manner. 21. Monitor and responsible for the clinical team in meeting demands of patient volumes and handling complaints regarding clinical staff.22. Responsible for maintenance of CLIA and OSHA compliance at the site.23. Responsible for interviewing and hiring of new employees through appropriate HR channels and processes.24. Responsible for proactive management of physician, mid-level provider and ancillary schedules to ensure timely care of patients, appropriate daily volumes and completion of all clinical documentation in a timely fashion.25. Responsible for proactive management of coding department to ensure daily submission of properly coded fee tickets to the regional business office. Requirements III. KNOWLEDGE AND SKILLS REQUIRED1. High school diploma or equivalent required.2. Three (3) years recent experience in a related position in a medical office. Supervisory experience is preferred.3. Must possess strong interpersonal skills and be able to work effectively with coworkers and physicians.4. Must possess or demonstrate an aptitude for medical terminology, office billing forms, insurance and government payer regulations and other third party billing requirements.5. Must be able to work cooperatively in a team setting.6. Analytical skills to review, compare and make decisions regarding personnel, staffing issues and the production environment.7. Ability to effectively communicate verbally and in writing.8. Ability to prioritize and organize daily work as required.9. Ability to handle stressful situations.IV. EDUCATION AND/OR EXPERIENCEHigh school diploma or equivalent. Minimum seven (7) years medical office experience.V. SUPERVISORY RESPONSIBILITIESDirectly supervises reception and clerical staff.Reports directly to the Practice Manager, coordinates activities with clinical Site Leader and Medical Director.