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Operations Transition Leader, NOVA

PURPOSE: To lead a transition staff in providing clinical knowledge, expertise, and overall oversight for ensuring seamless, efficient planning, and construction of new Medical Office Buildings & Super Hubs. This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente´s policies and procedures. In addition, Regional leaders are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. ´In addition to defined technical requirements, you will be accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Promise, and specific departmental/organizational initiatives. You also will be accountable to consistently demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.´ACCOUNTABILITIES: (List of 4 - 6 primary responsibilities, not activities, in their order of importance)1. Represents and leads health plan clinical operations on Super Hub Transition Team to ensure the successful implementation of the strategy and the development of planning and process design for the consistent, efficient opening of all new and replacement medical office buildings.2. Partners with Medical Group Super Hub Lead to develop space plans and department layouts for all clinical operations, with appropriate input from Service Line Directors and Chiefs of Service or other experts as needed.3. Leads Super Hub transition team with transition, building activation, building occupancy and operational start up.4. Has accountability for building, establishing and managing the start up budget for all non payroll and payroll expenses.5. Coordinates and leads all planning activities with regional departments, i.e. marketing, community benefit, etc.6. Represents the Super hubs on the Hub Coordinating Group and provides regular updates to the JET(Joint Executive Team).7. Leads the facility-wide post-occupancy evaluation.8. Provides transition planning guidance to operations managers and leaders.9. Supports operational leaders during Super Hub opening and first weeks of operation.10. Works with facilities department and local administration to plan current and long term strategic plans for space needs for applicable areas including and construction requirements.11. Works with Contracting, Network Management and National Facilities staff to negotiate existing and future contracts, as appropriate.12. Develops and monitors control systems to ensure regional compliance with regulatory bodies´ standards. Directs oversight for overall compliance to policies and procedures through an advanced total quality assurance/quality control program.13. Provides managers and supervisors direction; coaching in leadership skills, knowledge of KP business practices, political sensitivities, and labor-partnership principles. Trains and coaches potential leadership to support a succession plan.14. Consults and coordinates with medical office teams and department leaders on local issues and general operating practices related to accountable regional departments. Effectively communicates strategic customer service goals and objectives and obtains buy-in from customers to execute services that meet their needs.MINIMUM REQUIREMENTS - Relevant Years of Experience:- Ten years of experience as a line manager in a health care delivery organization required.- One year of previous experience in a managed care setting required.- One year of previous experience with facility planning required.Education and/or Classes:- Bachelor´s Degree in health care administration, nursing administration, business administration, or public health (preferred) or equivalent years (additional four years) of experience required.License, Certification and/or Designation: - RN preferred

PURPOSE: To lead a transition staff in providing clinical knowledge, expertise, and overall oversight for ensuring seamless, efficient planning, and construction of new Medical Office Buildings & Super Hubs. This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente´s policies and procedures. In addition, Regional leaders are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. ‘In addition to defined technical requirements, you will be accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Promise, and specific departmental/organizational initiatives. You also will be accountable to consistently demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.´ACCOUNTABILITIES: (List of 4 - 6 primary responsibilities, not activities, in their order of importance)1. Represents and leads health plan clinical operations on Super Hub Transition Team to ensure the successful implementation of the strategy and the development of planning and process design for the consistent, efficient opening of all new and replacement medical office buildings.2. Partners with Medical Group Super Hub Lead to develop space plans and department layouts for all clinical operations, with appropriate input from Service Line Directors and Chiefs of Service or other experts as needed.3. Leads Super Hub transition team with transition, building activation, building occupancy and operational start up.4. Has accountability for building, establishing and managing the start up budget for all no payroll and payroll expenses.5. Coordinates and leads all planning activities with regional departments, i.e. marketing, community benefit, etc.6. Represents the Super hubs on the Hub Coordinating Group and provides regular updates to the JET(Joint Executive Team).7. Leads the facility-wide post-occupancy evaluation.8. Provides transition planning guidance to operations managers and leaders.9. Supports operational leaders during Super Hub opening and first weeks of operation.10. Works with facilities department and local administration to plan current and long term strategic plans for space needs for applicable areas including and construction requirements.11. Works with Contracting, Network Management and National Facilities staff to negotiate existing and future contracts, as appropriate.12. Develops and monitors control systems to ensure regional compliance with regulatory bodies ´standards. Directs oversight for overall compliance to policies and procedures through an advanced total quality assurance/quality control program.13. Provides managers and supervisors direction; coaching in leadership skills, knowledge of KP business practices, political sensitivities, and labor-partnership principles. Trains and coaches potential leadership to support a succession plan.14. Consults and coordinates with medical office teams and department leaders on local issues and general operating practices related to accountable regional departments. Effectively communicates strategic customer service goals and objectives and obtains buy-in from customers to execute services that meet their needs.MINIMUM REQUIREMENTS Relevant Years of Experience:- Ten years of experience as a line manager in a health care delivery organization required.- One year of previous experience in a managed care setting required.- One year of previous experience with facility planning required.Education and/or Classes:- Bachelor´s Degree in health care administration, nursing administration, business administration, or public health (preferred) or equivalent years (additional four years) of experience required. License, Certification and/or Designation: - RN preferred

Capitol Spine & Pain Centers® is a preeminent pain management practice delivering compassionate and competent patient care for over three decades.

We have seven offices located in the northern and central Virginia areas, along with an office in Washington, D.C. and we are continuing to expand and grow. Come join our management team and work with 16 physicians, 7 physician assistants and over 60 staff. Summary: In accordance with the direction of the Board of Directors and Administrator, provides leadership, management and oversight for multiple medical offices to assure quality control and consistency of operations across the organization. Maximizes the utilization of resources with the goal of achieving high quality patient care and services. Duties and Responsibilities: 1.Assures seamless and consistent office operations that maintain full provider schedules, timely clean claim submissions, and deliver high quality patient facilities and services. Makes changes to assure accurate, timely and efficient output and outcomes.2. Leads, manages and supervises Office Managers for assigned offices including interviewing and hiring recommendations, coaching and counseling, performance monitoring and evaluations, scheduling and time-keeping, and, fulfilling all duties and responsibilities. 3. Assesses and continuously improves operational systems, processes, and policies in support of the organization´s mission; drives initiatives that contribute to long-term operational excellence. 4. Investigates and addresses patient concerns and complaints and implements appropriate course of action, including escalation.5. Intervenes and problem solves for inter/intra departmental issues. Facilitates active communication, negotiation and decision-making. Takes corrective actions in situations requiring intervention including interpretation and implementation of policies and procedures.6. Works with Human Resources, Finance, Billing and Claims, Compliance and others as required. Establishes and conducts training and development programs for Office Managers and office personnel and assures timely completion.7. Assures Federal, State and local regulatory compliance. Obtains facts and evaluates data to identify and intervene in potential safety and risk-management issues. Communicates pertinent information in a timely matter to leadership. 8. Communicates timely and pertinent information, actions, and decisions to Office Managers and assures seamless information flow.9. Facilitates the orientation of new personnel to Operations. Facilitates the start up of new offices in conjunction with others as required.10. Other duties and responsibilities as requested or assigned.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience:B.A. or B.S. degree in Business or Health Care and 5+ years health care management experience, or equivalent combination of education and related experience. Knowledge of the business and legal implication of work and words in healthcare.Communication Skills:Excellent verbal and written communication skills required. Demonstrated ability to read and take action on general business information and reports and to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and craft business correspondence. Ability to speak professionally and effectively to managers, providers, staff, patients, business partners and the general public.Interpersonal Skills: Ability to supervise and manage staff; to identify appropriate candidates for vacancies; to mentor and train incumbents to perform their responsibilities well; ability and willingness to coach the difficult employee; ability to build a productive and high-performing team. Ability to collaborate with management team. Ability to work with sick, difficult, demanding or angry people; to understand and demonstrate great customer service to internal and external customers; ability to work under pressure and multi-task; is resourceful and able to obtain what is required and bring closureMath Ability:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Skills: To perform this job successfully, an individual should have knowledge and abilities to use Microsoft Office Suite and the ability to learn and use software technologies for patient records, practice management, dictation and transcriptions.Certificates and Licenses: Valid driver´s license CPRSupervisory Responsibilities: Manages multiple subordinate managers, is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws. Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.Special Skills:Multi-tasking, ability to work in a demanding, fast-paced environment. The noise level in the work environment is usually moderate.

Responsibilities are but not limited to: Serves as supervisor for the clinical office managers and call center supervisor. Provides direction and guidance to managers in day-to-day operations. Develop policies, procedures and protocols for operations and personnel systems and objectives. Oversees staff recruitment, development, performance evaluations of assigned employees. Maintaining appropriate staffing and properly trained employees to meet patient care and physician needs. Delegates authority and responsibilities to department leads. Develops improved management techniques and practices. Resolves operational problems and keeps lines of communication open with staff and physicians to ensure high productivity. Works as a liaison between physicians and administration to meet organizational strategic objectives.Requirements: We are looking for a RN with MBA or MS degree preferred or five years of clinical operational experience as a manager/director; to include supervision, clinic background is a necessity. Basic knowledge of Microsoft Office products and NextGen experience is preferred. Skill in exercising a high degree of initiative, judgment, and discretion. Skill in organizing work, delegating and achieving goals and objectives. Ability to plan, organize and integrate priorities and deadlines. Ability to identify, analyze and resolve operational problems. Ability to communicate clearly and effectively orally and in writing. Ability to work well with employees, patients, the general public and physicians.

CHRISTUS Medical Group is a not-for-profit physician practice management organization owned by CHRISTUS Health, one of the top ten Catholic health systems in the United States. We have an opening for a Vice President of Regional Operations.

Qualifications:Bachelors degree in health services, business, or a related service management area and/or equivalent experience in clinical management required. Masters in health services administration, business, public administration or other medical field highly desired. At least five years of executive leadership in a medical group practice or similar experience in hospital-based ambulatory service programs required. Strong operations management abilities with capacity to move organizations toward planned objectives. Effective computer use skills, especially with word processing and spread sheet programs.Position Summary:Within a designated region, this position provides on-going support for and accountability to the COO through the acceptance and implementation of delegated responsibilities. At the same time, the organization is strengthened by the assurance that clinic operations meet planned objectives by the fulfillment of the responsibilities of this position. Plan and direct a program of recruiting and development to increase physician alignment consistent with the regional strategic plan.Job Responsibilities:1. Gathers, analyzes and reports essential operating information to the COO for the purpose of keeping the organizations key customers apprised of the regions on-going status.2. Provides direction to Regional Directors and Practice Managers/Coordinators to ensure that clinic operations throughout the organization meet planned statistical targets, staffing criteria, accepted productivity standards, quality and risk requirements and patient satisfaction goals with variances responded to by corrective interventions.3. Coordinates clinic-related capital equipment decisions with the COO, Finance and requesting Provider(s) to ensure proper stewardship of resources.4. Takes a staff development approach to all personnel-related responsibilities so that operations staff members have every opportunity to be effective in their work.5. Consults with clinic providers on matters of operations as a means of strengthening medical staff relations, resolving problems and reaching key outcomes.6. Collaborates with other members of senior leadership in the preparation and follow-up management control of the organizations annual plan and long-range strategic plan.7. Provides the COO with supporting information in concert with recommendations concerning continuous quality improvement opportunities, business growth tactics, marketing strategies, problem resolutions, associate relations, patient satisfaction outcomes, capital acquisitions and community involvement actions.8. Coordinates provider relations activities with the COO and Chief Medical Officer to foster an enhanced team spirit among the organizations medical staff.9. Provides support and direction as requested by Health Care Center CEOs to build an integrated health care network and serves as liaison to CHRISTUS hospitals located within the region.10. Participates in collaborative efforts with region Health Care Centers to recruit new and/or existing providers. 11. Negotiates contracts for region activities according to established policies and procedures.12. Conducts needed research and analyses as part of active participation in the annual budget preparation process.13. Assists in the development of fee schedules for owned practices.14. Demonstrates an understanding of and need for proper stewardship of the organizations resources by the way in which ones job responsibilities are implemented. 15. Demonstrates respect for customer needs by developing and maintaining an active willingness to demonstrate value-based leadership and to participate as a team member.16. Approves personnel actions including merit increases, promotions, transfers, disciplinary actions and new hires according to established policies and procedures.17. Attends a variety of administrative meetings to make policy decisions, and identify and seek solutions to complex problems while maintaining strict confidentiality..18. Follows the CHRISTUS Medical Group guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).19. Maintains strict confidentiality.20. Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.21. Maintains established CHRISTUS Medical Group policies, procedures, objectives, quality assurance, safety, environmental and infection control.22. Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Medical Groups cultural diversity objectives.23. Supports and adheres to CMG Service Guarantee.24. Performs other related work as required.Supervisory Responsibilities:Supervises Regional Directors (or Practice Managers/Coordinators if no Regional Director) and assigned support staff.We offer an excellent benefits package including medical, dental, disability and life insurance, flexible spending accounts, matched savings plan for retirement purposes and paid time off.EEO

Major Responsibilities:Kaiser Permanente Insurance Company (KPIC) underwrites insurance products such as HMO, PPO, POS, Individual EPO and more for Kaiser Foundation Health PlanAs an Operations Consultant for KPIC, you will identify, develop and implement process improvement to support administration of Kaiser Permanente Insurance Company (KPIC) benefit plans across all Kaiser Permanente Regions.Regional responsibilities will include new product implementation and timely resolution of escalated issues. In addition to Region specific responsibilities, National functions may include developing and implementing process improvements in the areas of Claims, Customer Service, Eligibility/Enrollment processing, and Benefit Configuration. The Operations Consultant also assumes ownership of one or more functional areas necessary to maintain KPIC in good standing with federal, state and local laws and regulatory agencies as well as KPIC�s Corporate policies and procedures.You will have a working knowledge of ERISA, Medicare and state Department of Insurance regulations.Responsible for the monitoring/continuance of established processes relating to KPIC products in the areas of; - Group set-up and end to end benefits administration - Eligibility/Enrollment Processing - Claims Processing - Customer Service - Benefit interpretation and configuration - Cost Containment - Anti-fraud activities - Subrogation - COB - Inquiries, complaints and dispute resolution - Market conductQualifications:MINIMUM REQUIREMENTS- Five to Seven years of previous Supervisory/Management experience in a medical claims and/or customer service environment - Three years ofprior medical claims adjudication experience or three years of experience in handling rework activities in a medical claims environment - Proficiency in medical terminology, medical coding (CPT, HCPCS, and ICD-9), APC, DRG and Revenue coding - Knowledge of Coordination of Benefits and Medicare guidelines preferred- Demonstrated excellence in data gathering, analysis and reporting and process improvement - In-depth knowledge of industry standards for billing practices, medical/clinic aspects of professional and institutional claims, contractual interpretations and ERISA - Demonstrated ability to make procedural decisions and exercise sound judgment in handling sensitive and confidential data - Must have ability to interpret and respond to complex reports and correspondence - High School Diploma or equivalent.College level courses healthcare, business, or finance preferred. - Experience in various PC software to include but not be limited to MS OFFICE, Excel, and Lotus Notes preferred. Preferred Qualifications: - Bachelors Degree in Business/ Health Care Administration or related discipline, or experience in health plan operations.General understanding of Health insurance product benefit designs and features as well as industry standard benefit administration practice. - Knowledge of health insurance competitors. - Health Insurance sales or Brokerage experience a plus.

Quick Leonard Kieffer has been retained to conduct the search for Chief Operating Officer of a 296-bed acute-care community hospital located just outside of Baltimore, Maryland.

As a member hospital of a health system, the medical center sees approximately 19,000 inpatients each year, and its busy Emergency Department sees more than 92,000 patients annually. The medical center is staffed by more than 2,300 employees, and more than 600 physicians have privileges there.Reporting to the Chief Executive Officer, the new COO will be responsible for the operations of the medical center. This executive will be an integral part of the leadership team and specifically have oversight for such areas as: hospital operations, strategic planning, quality initiatives, information technology, financial management & budgeting, and so forth. The ideal candidate for this position will have at least ten years of experience in hospital operations at a large, complex medical center, preferably one within a system. The successful candidate will be well prepared academically, with a master�s degree in business administration, health care management, or a related area.

With leading specialists in every field of medicine, the advances pioneered at NewYork-Presbyterian Hospital have improved the lives of people everywhere. Uniting the power of two renowned medical centers - Columbia University Medical Center and Weill Cornell Medical Center - we deliver the highest level of inpatient, ambulatory and preventative care. Be one of the people who make it possible. Responsibilities The Director of Finance and Business Operations for Perioperative Services is responsible for preparing and monitoring all preoperative budgets in conjunction with the Vice President of Perioperative Services and Nursing Directors. This position directs fiscal and information systems technology. The incumbent designs and implements cost reduction strategies to meet NewYork-Presbyterian fiscal targets. Strong communication skills are required to work with surgeons, anesthesiologists, and nursing colleagues as well as contacts external to the Department. The ideal candidate will have a Masters in health care administration or finance, supported by demonstrated competence in financial management. Additionally, this position requires successful experience with management of salary and non salary budgets for large and diverse departments, and as a purchasing and/or contract negotiator. Computer and data analysis skills are critical. Equal Employment Opportunity

St. Joseph of the Pines (SJP) provides a full continuum of care and living options for senior adults

Director, Health ServicesSt. Joseph of the Pines Health System St. Joseph of the Pines (SJP) provides a full continuum of care and living options for senior adults which includes: Independent retirement living; Assisted Living; Rehabilitation services; Short-term skilled nursing care; Long-term nursing care, Affordable housing for senior adults, and a PACE program.The Carolina Center for Medical Excellence (CCME), the designated independent review organization for North Carolina New Organizational Vision Award (NC NOVA) has awarded the Health Center and the Coventry at St. Joseph of the Pines with its special licensure designation.The Director guides day-to-day operations of the SJP Health Center and Assisted Living communities. Reporting to the President & CEO of the organization, the Director is a member of the organizations Operations and Management team. The position will oversee the development team function as it relates to construction and renovations. Direct reports to this position include: Director of Nursing, Assistant Administrator, Admissions Coordinator, Director of Assisted Living, Director of Medical Records and Social Worker. The Director will oversee 155 employees and an operating budget of $14M. Requirements include:Bachelors degree is required.Masters degree in Business Administrator, Public Health Administrations or a health related degree is preferred.Demonstrated successful experience in supervisory capacity in long-term care facility or hospital is required.Possess a current unencumbered Nursing Home Administrators license or meet the licensure requirements of State of North Carolina.Thorough understanding of Medicare reimbursement, Department of Health and CARF rules and regulations.Knowledgeable of quality assessment and assurance procedures, as well as laws, regulations, and guidelines that pertain to long-term care and assisted living.Visionary with the ability to help the facility to expand and evolve. The Region (www.sandhillsonline.com) Nestled in the Sandhills of central North Carolina, located 60 miles south of Raleigh and 30 miles east of Fayetteville, North Carolina, the Sandhills is notable for its high quality of life, entrepreneurial opportunities, retirement, recreational and health economy. Small clean industries, small farms and a premier community college complement this regions major economies. The Sandhills is one of the most scenic and enjoyable destinations in the country. Steeped in tradition, exuding refinement and genuine Southern hospitality, and with golf weather year round, the Sandhills is truly a Mecca.

Responsibilities: Support and participate in the implementation of Revenue Cycle applications (Patient Accounting, Patient Access, Decision Support, Scheduling, Billing, etc.) This position will function as the liaison between IT and end users during the Eclipsys Revenue Cycle project. Assist in formulating and defining system scope and objectives through research and fact finding combined with an understanding of applicable business systems and industry requirements. Investigates solutions to issues and presents recommendations to management. Analyzes and revises existing system logic difficulties and provides documentation as necessary. Considers the business implications of the application of technology to the current business environment. Devises or modifies procedures to solve complex problems considering application functionality and limitations. Qualifications: In addition to all other qualifications below, the successful candidate will have at least 2+ years of prior functional/operating experience within a healthcare Patient Accounts/Business Office setting and experience with Patient Access/Business Office implementations/conversions in a healthcare setting. Bachelors degree in Computer Information Systems, Math, Finance/Business or other relevant area and 2+ years of relevant applications experience or equivalent combination of education and experience. Note: Includes experience in and understanding of logistics, workflow, business operations and a software application in one or more of the following: Patient Access, and Patient Financials / Revenue Cycle, Patient Scheduling, Decision Support, Contract Management, and Claims Management.-Prior experience with an enterprise wide system (Invision, Eclipsys, Lawson, PeopleSoft, SAP, etc) is required.-Prior Experience with Crystal Reports and Excel is required.-Prior small to large scale project management experience is preferred-At least 2 years functional experience in related business discipline is requiredPreferred Qualifications:4+ years of functional business experience in relevant discipline. Prior experience with healthcare conversions/implementations within multiple applications and disciplines.Prior experience with INVISION, Eclipsys SCM, Eclipsys Patient Access, Eclipsys Patient Financials, EPSI, Siemens Decision Support, Tempus, Crystal Enterprise, Tempus