REGIONAL PRACTICE ADMINISTRATORJob Number: RPA-001EEOC Category: ProfessionalFLSA: Exempt Pay Grade: 15JOB PURPOSEResponsible for managing business operations, ensuring quality patient care and processes andsupervising staff within a primary clinical setting. The Clinic Administrator coordinates supervision of provider staff with the Lead Provider.ORGANIZATIONAL RELATIONSHIPSReports to: Chief Operating OfficerDirects: SupervisoryJOB RESPONSIBILITIES/DUTIESManages all aspects of clinic operations and clinic support services, while controlling labor costs and clinic expenses.Maximizes productivity and optimizes customer service by analyzing and recommending changes inorganizational systems and procedures and ensures patient satisfaction, clinic flow, quality and financial and provider productivity.Maintains a healthy and safe environment for clinic staff and patients.Manages clinic activities related to numerous federal and state funding sources and grants and ensures compliance with associated rules and regulations.Ensures that the clinic is in compliance with federal and state regulations including HIPAA, OSHA, CLIA, Medicare, etc. and with JACHO standards.Conducts clinic staff meetings and participates in provider, practice plan and other meetings asneeded.Manages the operational and fiscal activities of the department to include staffing levels, budgets and financial and operating goals and plans and develops systems and procedures to improve the quality and efficiency of operations and meet productivity and quality goals.Hires and supervises staff in accordance with personnel policies and procedures including orientation and training, providing career development advice, establishing employee goals, conducting performance reviews, coaching, counseling and disciplining staff, and recommending terminations if needed.Performs other duties as required.KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:Medical practices, medical records administration, and clinic and physician/patient protocolsCPT/ICD-9 coding procedures and Medicaid, Medicare, and other insurance/reimbursementbilling proceduresComputer systems and applications, including word processing, spreadsheets, practicemanagement systems and emailPrinciples and processes involved in business and organizational planning, coordination, andexecution including resource allocation, leadership techniques and production methodsShort and long-term budgeting and forecastingSkill in:Teaching others how to do something and assessing how well one is doing when learning ordoing somethingPersuading others to approach things differentlyIdentifying the nature of problems, implementing solutions, observing and evaluating theoutcomes of a problem solution to identify lessons learned or redirect effortsObserving and evaluating the outcomes of a problem solution to identify lessons learned orredirect effortsThinking critically using logic and analysis to identify the strengths and weaknesses of differentapproachesDetermining the long-term outcomes of a change in operationsCommunicate information and ideas in writing and speaking so others will understandListening to what other people are saying and asking questions as appropriateBringing others together and trying to reconcile differences including being aware of othersreactions and understanding why they react the way they doProviding guidance and direction to subordinates, including setting performance standards andmonitoring subordinatesMotivating, developing, and directing people as they work, identifying the best people for the jobConducting or carrying out work procedures and activities through subordinatesActively looking for ways to help people and establishing and maintaining effective workingrelationshipsAbility to:Create a clinic atmosphere which encourages motivation, innovation and high performanceUse deductive reasoning to apply general rules to specific problems to come up with logicalanswers and decide if an answer makes senseApply inductive reasoning to combine separate pieces of information, or specific answers toproblems, to form general rules or conclusions to come up with a logical explanation for why aseries of seemingly unrelated events occur togetherSelect and hire appropriate staff for the organizationDevelop approaches for implementing an ideaPhysical Abilities:While performing the duties of this job, the employee constantly is required to handle multiple projects and responsibilities at the same time. The employee frequently is required to serve as mentor, coach, and leader. The employee occasionally is required to lift small objects.MINIMUM EDUCATION AND EXPERIENCEBachelor degree in Business, Health Administration, or related field plus minimum of five years related experience with at least three years in a medical office in management/supervisory capacity.REQUIRED CERTIFICATES/LICENSES/CERTIFICATES OF COMPLETIONNone