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Dear Cindy – Outsourcing Issue - Medhunters Medical Community
By Cynthia M. Piccolo (Career Questions)
dearCPOutsourcingIssue image

Dear Cindy: 

The owner of our clinic recently came up with a brilliant idea to save money. He "outsourced" half of the clerical work to his wife, who works from home, and who receives a small honorarium for her help. The problem with this arrangement is not the quality of her work, but that she isn't always home when we need financial records or patient information. I've talked to my supervisor about this, but she's not willing to discuss it with the owner, and told me to work around it. Should I bring it up with the owner myself?

Sincerely,

JL

Dear JL: 
First of all, do you mean that the financial info and patient info is stored at their home (which sounds iffy regarding confidentiality) and that only she can access it? Or do you mean that she has the password to access the information and no one else does? In this case, where is the other half of the clerical support staff who actually works onsite?

Either way, if it's a big problem, talk to the owner. If it's a simple case of password access, ask the owner if someone who is there all the time (e.g., him) can be given the password. Or, you may want to suggest that the clinic issue his wife and the clerk a pager or cell phone for use in urgent cases.

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