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Managers & Leaders - Medhunters Medical Community
By Mark Grzeskowiak
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Are managers and leaders different? Or is it just a difference in lingo, with the old-school dinosaurs choosing "managers" and the modern thinkers choosing "leaders"?

In reality, there's a lot of overlap between the two. And today, some companies no longer use the term "manager," but call their managers "people leaders."

Managers

Modern managers first appeared when industrialists moved the various stages of a manufacturing industry under one roof in a single factory. Ensuring that everything ran smoothly involved overseeing the entire operation, and managing people from a variety of technical and professional backgrounds, often on the same shop floor. Pulling this off required more than just the ability to make people do things. It required knowledge of a variety of technical skills, and the ability to apply that knowledge towards a common goal.

Management theorists like Peter Drucker believe that the function of a manager is, above all else, to manage and develop people, and be sensitive to their values and needs. It's true that a manager has to know about the bottom line, the industry, and the competition, in order to be successful. But in terms of the daily work, it's far more important that a manager knows how to motivate, inspire, and persuade employees to do their best possible work. For these reasons, Drucker sees management as a liberal art that requires a knowledge of a variety of areas, including economics, psychology, emotional intelligence, group dynamics, organizational development, and organizational culture.

Leaders

Leaders also have a sense of the day-to-day, but leaders additionally have their eyes on the bigger picture – trends, competition, innovations, technologies. They know what's out there, and how it is impacting, or will impact their company's short-term and long-term future. Will that technology revolutionize the way care is provided? Will the innovation change how people travel from home to work? Or will it be a fashion trend, soon to be replaced by something better, that actually works?

So we've arrived at the factor that distinguishes a manager from a leader: A leader must have foresight. The leader is the person with vision.

The best leaders not only have a knowledge about what's going on outside – about the competition, the latest advances in technology, and so on – but they have an understanding of their company and its employees. This combined knowledge, when shared with staff, enables employees to look beyond their daily routines and tasks and see the broader context of what they do. The best leaders know that job satisfaction isn't about money alone, it's also about feeling that you are contributing, and having a sense of worth.

In a small workplace, particularly an entrepreneurial workplace, the manager and leader are usually one and the same. The person in charge must know all about the business and the competition, as well as be able to manage relationships with the employees.

In a large workplace, the manager and leader are usually separate people. The manager handles everyone on the shop floor, in the department, or on the unit, and the leader looks at costs, threats, growth, and the bottom line. The leader looks at where things are going, and when, if, or how the organization should act or react. In too large of an organization, the leader may be out of touch with the staff, while a manager may be out of touch with the reality of costs or sustainability of service.

Explaining the People Leader

A composite figure, in which the manager and leader are one, is best. Similar to the Freudian ego and superego, the manager (the ego) grounds the leader's flights of fancy, while the leader (the superego) prevents the manager from failing to act.

Ultimately, without a sense of vision – an eye for possibilities, and understanding of change, advantage, and risk – a business will stagnate or fail. And without people skills, the leader may lead, but who will follow?

Comment from Mary Zerda
This is a good article - simple, yet informing. I liked it. Thanks for posting it!

Comment from Nhasser Hussain
good article. Just the trick for motivating the unfollowed leader!!

Comment from loretta
Iagree with these articles I would like to ask a question about where I work. My operations mngr. and the dept. head does not address issues timely and also when employees does not use their working time effectively and do a good job and they see this but they do not address it how can you this problem to a postive. thanks. loretta

Comment from Carl Reinelt
Drucker's assessment wasn't inaccurate, merely incomplete. Knowing "how to motivate, inspire and persuade employees" requires of the competent, modern manager, at least two, rare qualities: 1) a thorough knowledge and understanding of "the vision", and an ability to translate it into the values of the employees; and, 2) the courage to integrate two, disparate corporate cultures -- that of the employee, and that of senior leaders. While Harvard MBA's of the 1980's & 90's were busy re-educating CEO's on how to distill & return more corporate value to shareholders, via specialization, downsizing, outsourcing and off-shoring, we neglected to consider the long-term impact to this nation of failing to include in our MBA curricula essential core courses in ethics, psychology and morality. Yes, corporate morality, or lack thereof, now stands as the single largest failing of American business in losing our competitive edge to other countries. Turns out, a country that doesn't manufacture anything, that offshores even our intellectual capital, in our zeal for profits, becomes a country of unemployed, financially bankrupt consumers. Witness the current "jobless recovery" of our economy. What does this have to do with our esoteric discussion of Managers vs Leaders? As it turns out, everything. Our model manager, in the world of Peter Drucker, is at his best when he "knows how to motivate, inspire, and persuade employees to do their best possible work." Doing THAT requires a level of trust with his employees that really requires our managers know a lot about the lives, fears and dreams of their employees. Establishing that intimacy takes hard work and time -- it doesn't happen overnight. But, in corporate environments where priorities are driven by the next quarterly earnings statement, and the next, and the next, the reality is that motivating, inspiring and persuading employees to do their best possible work is impossible, an unattainable grail, given the incongruity between the message of: "give us your best work", and, "we're outsourcing your job to India/China/etc." In such an environment, the trust and connection necessary for managers to coax the best from their employees is irreparably damaged and lost. To wit, the final observation made by the writer here is prescient: "without people skills, the leader may lead, but who will follow?" King Henry V of England proved this simple fact with his profound willingness to lead his soldiers in battle against the French, to fight and die alongside them. THIS is the model of leadership that works -- a willingness to share the vision, to examine the risks, to ask not more or less of anyone than the leader is willing to give of himself, and the guts to prove it. Otherwise, the point of any comparison between leader & manager is an academic exercise, and moot. We need leaders, not managers. And we need them at various levels of every organization, sharing the vision, communicating it, and using it as the basis to motivate and inspire, to encourage sensible risk-taking, and to reward individual contribution.

Comment from Annice P. Stokes
Thank you for sending me this information..I recently was offer to be a manager..I've taken the manager assessment and did well..just waiting to hear back..so again I want to thank you, this message was both informative and realistic...

Comment from Syed Kazmi
I am Surgical Assistant past 18in U.S.years now looking permenent full time job in U.K.

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