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In a series of recent studies conducted at prestigious research institutions ranging from Rutgers University to MIT's Sloan School of Management, the tangible outcomes of diverse workplaces have been subjected to rigorous analysis. On almost every measure, workplace teams that are comprised of staff members from a variety of different racial, ethnic, and cultural backgrounds function more effectively than work groups that are homogenous, or comprised mostly of staff members with similar backgrounds. According to Scott E. Page, author of The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies, some of the most striking divergences can be seen in the areas of problem-solving, conflict resolution, and creativity. In these three crucial skill sets, diverse groups have been shown consistently to outperform their homogenous counterparts. Although researchers are still working to better understand the why and how of these results, most agree with the preliminary theory that diverse groups perform better because they bring a wide variety of perspectives, experiences, and attitudes to the table. When combined, the diverse staff generates a unique team dynamic that is more wide-ranging in its scope, breadth, and depth, and thus better equipped to tackle complex problems and challenges. How Can Your Organization Realize the Full Potential of a Diverse Team?Even as researchers continue to study the effects of diversity in work groups, managers and other practitioners have been devising new ways to help organizations tap into the performance-boosting strengths of their diverse work groups. Here are some basic strategies to help you get started. • Understand
the Nature of Creative Problem-Solving.
The process of innovation in a diverse workplace
is not always pretty. In fact, it's likely to be
non-linear, irregular, and at times, downright
messy. Whenever possible, just step back and give
your diverse team the time and space necessary
to work things out in their own unique way.
• Push Your Team
Past the Herd Instinct. We tend to gravitate
toward people who share our views, opinions, and
backgrounds. It's human nature to seek validation
from others who are similar to us. But in order
to truly reap the benefits of workplace diversity,
it's important to shake things up a bit. Create
cross-disciplinary teams that cut across cliques,
departments, and social groups. This is the kind
of environment where truly meaningful innovation
can take root.
• Cultivate an
Organizational Culture that is Genuinely Open
to New Ideas. Even the most diverse
team won't be able to inject innovation and creativity
into your organization if they sense that new ideas
aren't welcome. If your company has a traditional,
hierarchical structure and culture, it may take
some time to get to the point where subordinates
feel comfortable exercising their creative problem-solving
skills. You can facilitate this process by lavishly
praising and, more importantly, respecting your
staff's input, feedback, and suggestions.
• Expect Conflict
– and Plan How to Overcome It.
The workplace diversity research tells us that
great new ideas are often borne out of the clash
of different perspectives. On a surface level,
this collision of different worldviews and attitudes
can often result in conflicts between employees.
It's best to take a proactive approach to address
the unique challenge of conflict in a diverse workplace.
For example, it may be beneficial to train your
staff in the basics of effective cross-cultural
communication. Also, agree on an organization-wide
game plan for resolving workplace conflicts in
a civil, compassionate manner. Originally published in the Hcareers newsletter. Reprinted with permission from Hcareers.
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