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Company: Dr. Bernstein Diet & Health Clinics – Are you looking for a new and exciting career experience? Location:
Richmond,
British Columbia
Description:
Purpose Of Job The Medical Receptionist is
responsible for performing all secretarial and administrative
duties in the clinic. In addition, s/he is to provide
excellent customer service when dealing with patients.
Major Activities Administrative Secret...
Purpose Of Job The Medical Receptionist is responsible for performing all secretarial and administrative duties in the clinic. In addition, s/he is to provide excellent customer service when dealing with patients. Major Activities Administrative Secretary • Receive and process
payments from patients for products and services
• Maintain sufficient
copies of relevant master copies
• File and maintain patient
cards/charts according to nursing requirements
• Prepare charts for
patients seeing the Doctor
• Book patient and Doctor
appointments
• Complete data entry
in a timely and accurate manner
• Prepare and process
all Ministry of Health billings
• Schedule consultations
according to nursing schedule
• Prepare consultation
packages for nursing staff
• Prepare daily patient
cards for new patients
• Confirm information
for ''restart'' patients
• Maintain and order
office supplies as needed
• Follow-up on outstanding
payments from patients as per clinic standards
• Complete daily cash
balances/reconciliation
• Complete and process
product and medical supplies inventory
• Mail all invoices to
the Accounting Dept.
• Complete and process
Supply Requisition Form
• Prepare blood requisitions
as required by nursing staff
• Complete and process
Census Customer Service • Greet patients in a
welcoming and professional manner
• Answer all incoming
calls within the first three rings using the proper
telephone standard
• Respond to enquires
or refer appropriately as required
• Weigh incoming patients
as required by nursing staff
• Follow-up telephone
calls to ''no show'' patients
• Prepare patient receipts
as required
• Provide current/prospective
patients with information in person and by phone
following prepared scripts Sales • Encourage all patients
to browse the assortment of products available
for sale and promote as much as possible
• Promote the diet plan
to all prospective patients
• Ensure a sufficient
quantity of protein packs, bars, vitamins, scales
etc. Other Duties • Perform training duties
as required
• Assist other clinics
with daily operation as required
• As assigned by Supervisor
and higher management Competencies: • Medical Office Administration
education or equivalent work related experience
preferably with a minimum of 2 years experience
• Customer Service Oriented
• Excellent verbal and
written communication skills
• Pleasant and professional
manner, in person or over the phone
• Ability to maintain
patient confidentiality
• Experience with Ministry
of Health billing and reconciliation of payments
• Demonstrated ability
to work in a team environment
• Collaborate as an active
participant with others in assisting with the delivery
of care to patients
• Basic knowledge of
Microsoft office and Outlook would be preferred
• Exceptional organizational,
time management, and prioritization skills
• Excellent knowledge
of health care and office practices, procedures
and standards
• Ability to work well
under pressure
• Ability to produce
high quality work in accordance clinic standards. Contacts: • Nursing Administrators
• On-going patient contact
• Resource Team (RT)
• Human Resources: Inform
HR of any changes in name, address and telephone
number, marital status and changes to your benefit
forms
• Payroll: Census
• Accounting: receipt,
Ministry of Health billing Job Complexities: • Need to project a positive
image at all times being the first point of contact
for patients.
• Requires the ability
to adjust approach to Posting
Date: Jan 15 08
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