Job Details: EMR WORKFLOW PROCESS SPECIALIST

Description: EMR WORKFLOW PROCESS SPECIALIST
The electronic medical record (EMR) industry is one of the most exciting and innovative sectors in Healthcare Informatics today. EMR systems have the potential to fundamentally change the way healthcare is provided and improve the quality of patient care. It is this promise of better care that has encouraged the federal government to promote usage of these systems. President George W. Bush, in a recent public address, made the following comments:

Within 10 years, every American must have a personal electronic medical record. That's a good goal for the country to achieve. The federal government has got to take the lead in order to make this happen, by developing what's called 'technical standards.'

When we combine this presidential mandate with the fact that only a small portion of hospitals in the US currently have EMRs, we should expect nothing less than a revolution in the way EMRs are implemented across the country. We believe the work we do at the Massachusetts General Hospital (MGH) is at the spearhead of this revolution.

Massachusetts General Hospital (MGH) is utilizing an Electronic Medical Record (Longitudinal Medical Record, or LMR) in its ambulatory practices. A workflow analyst is needed to assess current LMR usage at the practices.

The ideal candidate has a strong background in process improvement, documentation and data analysis to plan and manage workflow dynamics. The candidate should have a track record of successful workflow improvement engagements.

Principal Duties
1. Analyze current workflow processes related to patients, clinicians and other practice staff with regards to documentation and transmission of clinical information, whether electronic or paper based, that can be managed through the Electronic Medical Record
2. Lead the analyses to assess efficiencies and inefficiencies of existing workflows
3. Collaborate with medical practice, MGH Staff, and LMR Policy, Design and Implementation staffs to adjust and eventually seek consensus on newly designed workflows in a timely manner
4. Excellent ability to communicate (both verbal and written) with both technical and non-technical staff
5. Be flexible in learning new tools and techniques required to support the project

o Bachelors level training in engineering, natural science, or related discipline required.

o Masters in operations research, workflow engineering or related discipline is preferred, clinical experience or training is a plus

And Either:

3 years experience in operations analysis and process improvement in a healthcare provider setting

Or

5 years of experience in process improvement outside of the healthcare industry with at least 1 of those years working in a health care provider setting

As well as:

o Demonstrated strong skills in standard Microsoft desktop products
o Ability to work effectively with personnel from all levels of the organization
o Demonstrated analytic and problem-solving ability
o Demonstrated project leadership and change management skills
o Demonstrated presentation, training and communication skills

Founded in 1811 and admitting its first patients in 1821, Massachusetts General Hospital is the third-oldest hospital in the country, and the oldest and largest in New England. Throughout its 180-year history, MGH has been on the cutting-edge of healthcare. A career with MGH means you'll be part of a rich line of history, and an integral part of ensuring that our success continues. Located in Boston, MGH is accessible by several MBTA lines. Our benefits and perks are outstanding and include health/dental insurance, a retirement plan, 403b, paid time off, tuition reimbursement, childcare center and a fitness center.
There is only one MGH! For more information, please visit us at http://www.mghcareers.org

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Posting Date: Apr 15 08