Job Details: Customer Service Manager

Description: Customer Service Manager for Concierge Medicine Company
POSITION SUMMARY:
ModernMed is a rapidly growing company that is creating a new model for physicians to practice medicine. As our practice numbers continue to increase, we have the need for an Experienced Customer Service Manager to cultivate a customer driven, highly responsive, top quality customer service system which contributes to the acquisition, satisfaction and retention of customers. This position is new and joins our team of professionals who are building the company. The position is located in Scottsdale, AZ, and will require some travel.

KEY COMPETENCIES:
• Strong strategic and daily management skills.
• Excellent communication skills.
• Excellent interpersonal skills and professionalism.
• A pervasive attitude towards meeting customer needs.
• Strong organization skills with the ability to manage priorities.
• Excellent follow up skills are required and use of good judgment to independently resolve all customer related issues.
• Desire to be a part of a dynamic team of physicians and staff.

POSITION ACCOUNTABILITIES:
• Manages the customer service operations for physician practices
• Deals directly with customers and is the first point of contact.
• Develops, tracks and reports key performance measurements
• Develops and implements process and procedures to improve efficiency.
• Ensures that customers are retained, satisfied, and that their needs are fulfilled.
• Recommends changes to products or services to fulfill customer needs.

POSITION QUALIFICATIONS:

Education: Bachelor's degree in business, marketing, or related area required.

Experience:
3+ years of experience in a Customer Service Manager role. Experience managing call centers and customer service policies. Those with experience in health care and/or the high-end/luxurious hospitality industries are encouraged to apply.

Mission and Values:
All employees are responsible for living the mission and values of ModernMed, and subscribing to the philosophy of providing the highest level of care and service to all coming into contact with our company.

Physical Characteristics:
The candidate must be mobile and able to travel throughout the country. The work is performed in a well lit and well-ventilated environment when on site. The candidate must be able to manipulate computer keyboards and related equipment. Effective communication is a must due to the degree of off site interaction with physicians and staff.

Reporting Relationships:

Immediate Supervisor: ModernMed CEO
Dr. Jami Doucette, CEO
e: jdoucette@modernmed.com
p: 480.502.6777

Posting Date: Apr 16 08