Job Details: Client Sales Specialist

Description: Medical Laboratory testing remains the most critical element of patient care in the United States. These test results provide the vital thread that runs through the entire patient care process.
Carilion Laboratories is seeking a process oriented client support professional with healthcare experience. The Client Sales Specialist II acts as a liaison between the customer account and Carilion Labs' services after our sales professionals have established the relationship with physician offices, clinics, and other healthcare providers.
They are responsible for upselling new products and assisting with the resolution of issues providing compliance and regulatory education to customers.

SIGNIFICANT RESPONSIBILITIES AND ACCOUNTABILITIES:

This representative ensures established contract agreements, accurate billing and coding information, and efficient handling of miscellaneous requests and issues. They communicate technical and non-technical updates to clients (requsition changes, courier route adjustments, testing updates/changes).

The CSSII provides ongoing support necessary to implement medical necessity requirements and other regulatory education while monitoring and managing service level agreements. They assist with Customer Satisfaction Surveys and take an active role in solving problems and handling complaints (technical, physician, client, etc.) This position is also responsible for maintaining a supply of Laboratory Services Manuals and delivering them to customers.

Carilion employees comply with organization and department policies and procedures, participate in programs and activities to achieve the mission and goals of the department and the organization, and assume responsibility for professional growth and development.
They maintain and demonstrate professional competency according to department policy, procedure and protocol.

Employees promote Carilion Labs' Culture of Excellence and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.

MINIMUM QUALIFICATIONS

Education: Bachelors degree from recognized college or university and/or certification as MT by ASCP or equivalent agency.

Experience: Three to Five years of working experience and knowledge in a clinical laboratory setting.

Excellent interpersonal, communication, problem solving, and decision making skills.

1. The ability to organize and prioritize.

2. Excellent professional image at all times when interacting with patients, clients, physicians, and staff.

3. Respect for confidentiality and rights of patients.

4. Flexibility and adaptability to work additional hours or shifts and under stress.
If you are interested in this exciting opportunity you may apply online by visiting our website at www.carilionlabs.com and selecting employment.

Contact:
Marjorie Wrenn
Talent Acquisition Manager
Carilion Labs, Inc.
mwrenn@carilion.com
www.carilionlabs.com

EEO/AA

Posting Date: Apr 25 08