Company: Wellpoint
– WellPoint, Inc. was formed when WellPoint
Health Networks, Inc. and Anthem, Inc. merged in
2004 to become the nation’s leading health
benefits company. WellPoint, Inc. is the largest
health benefits company in terms of commercial membership
in the United States.
Description:
WellPoint is the nation's leading health benefits
company. At WellPoint, we are dedicated to improving
the lives of the people we serve and the health of
our communities.
WellPoint is the nation's leading
health benefits company. At WellPoint, we are dedicated
to improving the lives of the people we serve and
the health of our communities. WellPoint strives
to be the most trusted choice for consumers and a
leader in affordable quality care with an unyielding
commitment to meeting the needs of our diverse customers.
Bring your expertise to our innovative, performance-focused
culture, and you will discover lasting rewards and
the opportunity to take your career further than
you can imagine.
EAP CALL CENTER position. Responsible for the delivery
of assigned account management services to contracted
Employee Assistance Program (EAP) customers. Essential
duties may include, but are not limited to: Conducts
clinical assessment, triage, and referrral of routine
and crisis member calls, provides management consultation
to supervisors and managers of the EAP contracted
client companies to help improve productivity and
healthy functioning in the work place. Case manages
mandatory referrals from contracted client companies
for mental health, substance abuse, attendance, performance
issues, or other work related issues. Responds to
employer requests for critical incident diffusings.
Performs other duties as assigned.
Requires Masters degree in a mental health field
with 3 to 5 years post graduate experience, professional
EAP experience preferred but not required. Current
valid California state license in a mental health
field is required. Will consider out-of-state licensed
clinician if in process of obtaining CA licensure.
Background in Critical Incident Response Management
training and CEAP preferred. Strong background in
mental health, chemical dependency are needed. Crisis
hotline experience helpful. Knowledge of employee
management, workplace interface with human resource,
safety, security, and overall employer concerns are
helpful. Knowledge of current legislation, court
decisions, and regulations that may affect EAP policy
and protocol in risk management areas such as substance
abuse, DOT, workplace violence, ADA mental health
accommodation, FMLA, and similar areas would be helpful.
Strong oral and written communication skills, strong
organization and attention-to-detail abilities, general
office practices knowledge and computer literacy
or aptitude to learn programs required. Must demonstrate
ability to multi-task and problem solve independently
and take initiative. Bilingual English/Spanish a
plus. M-F, daytime hours.
WellPoint is ranked No. 1 among health insurers
on Fortune Magazine's annual list of America's Most
Admired Companies and has been named as one of the
Top 50 Companies for Diversity by DiversityInc Magazine.
To learn more about our company please visit us at
www.wellpoint.com.
Please click below to apply.
