Clinic Manager
Presbyterian Healthcare Services
Albuquerque, New Mexico
Coordinate and manage clinic service activities and staff. Candidate must have three to five years experience in ambulatory care and a Bachelor’s of Science in Nursing. PHS is committed to ensuring a drug-free workplace. EOE.
Coordinate and manage clinic service activities and staff to achieve continuous and optimal patient care. Schedules, assigns and supervises the work of the clerical & clinical staff. Acts as a resource person to staff in the department.
Essential Responsibilities
Core Metrics/ Outcomes Position is Held Accountable For:
Activities Managed or Delivered That Are Associated With Core Metrics/ Outcomes: % of Time
Clinical Outcomes
(Core measure:
Clinical Outcome Measures, Patient Safety) Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service.
Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. Develop policies and procedures to improve patient care and utilization of clinic resources.
Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower.
Standard Work
Integrate action plans into daily operations & execute action plans
Achieve and sustain required results
Resolve in the moment issues
Ensure clinical bundles are used effectively
Observe for and resolve patient safety issues
Own and support continuous improvement activities
Empower staff to generate ideas to solve OFIs
Customer Loyalty
(Core measure:
Patient Satisfaction Scores) Greets and provides assistance to visitors and patients. Explains policies and procedures, and resolves problems. Gathers necessary documentation to support proper handling of inquiries/complaints.
Teaches and leads CQI and customer service processes. Involves the physicians and staff in improving daily operations of the program.
Standard Work
Integrate action plans into daily operations & execute action plans
Achieve and sustain required results
Execute daily staffing within FTE budget
Hire within FTE budget
Manage temporary labor
Orient new staff
Ensure competency of staff & address gaps (incl primary source)
Engage workforce
Recognize and celebrate
Provide feedback to performance
Performance management and corrective action
Integrate employee satisfaction action plans into operations and execute action plans
Achieve and sustain required results for employee satisfaction
Manage physician interactions
Ensure Employee Retention Bundle is utilized effectively
Ensure Hire Right Bundle is utilized effectively
Foster communications among staff and among departments
Resolve in the moment issues
Ensure Customer Loyalty Bundle is utilized effectively
Review and share customer satisfaction results
Resolve in the moment issues
Own and support continuous improvement activities
Empower staff to generate ideas and share OFIs
Staff Focus
(Core Measures: Retention & Employee Engagement) Provides leadership and supervision of clinical team to further the vision, values and strategies of PMG.
Integrate new staff from MSO into the clinic operations including any site specific training
Prepares work schedules, assigns personnel, evaluates work performance and initiates/makes recommendations for personnel actions.
Standard Work
Execute daily staffing within FTE budget
Hire within FTE budget
Manage temporary labor
Orient new staff
Ensure competency of staff & address gaps (incl primary source)
Engage workforce
Recognize and celebrate
Provide feedback to performance
Performance management and corrective action
Integrate employee satisfaction action plans into operations and execute action plans
Achieve and sustain required results for employee satisfaction
Manage physician interactions
Ensure Employee Retention Bundle is utilized effectively
Ensure Hire Right Bundle is utilized effectively
Foster communications among staff and among departments
Resolve in the moment issues
Financial Outcomes
(Core Measures: Performance against Budget, Contribution Margin) Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
Directs and coordinates all scheduling, check-in, check-out, and financial services activities within the clinic / department.
Maintain budget performance and ensure financial targets are met.
Standard Work
Manage daily revenues & expenses within budget
Develop operating budget variance plan & dept-specific action plan (revenue & expense)
Integrate action plans into daily operations & execute action plans
Achieve and sustain required results
Resolve in the moment issues
Monitor charge capture completeness
Ensure process is in place for copay collections
Review charge denials and trending; implement training-dept specific
Operating/Functional Duties Uses problem solving to recognize, anticipate and resolve clinical and patient care process problems.
Responsible for all aspects of clinical regulatory compliance with policies, procedures, regulations and standards and takes corrective action when deficiencies occur.
Assists with direct patient care during times of high volume or staffing shortage.
Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Adheres to JCAHO and ACR guidelines.
Accountable for daily business processes and Business Office communication. Responsible for data gathering for operational analysis of site. Oversees compliance with policies and regulatory requirements. Coordinates CQI initiatives.
Functions as liaison between physicians and staff.
Standard Work
Integrate action plans into daily operations
Ensure org policy/procedure is followed/appropriate
Participate in PEP teams and spreads
Execute action plans from root cause analysis
Facilitate improved patient throughput/flow initiatives
Manage customer complaints through Midas
Celebrate and recognize accomplishments
Attend ELFs/QEFs
Ensure staff attends QEFs (electronic or live)
Approve electronic Manager/Requisition Self Serve requests
SME/Knowledgeable of unit/program & organizational policy & procedure
Eliminate/Reduce non-value added processes
Leadership Participates in the planning processes and formatting budget preparation and ongoing monitoring as part of the team. Participate in personal and team development of employees.
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