Coordinate and manage clinic service activities and staff. Candidate must have three to five years experience in ambulatory care and a Bachelor’s of Science in Nursing. PHS is committed to ensuring a drug-free workplace. EOE.
Coordinate and manage clinic service activities and staff to achieve continuous and optimal patient care. Schedules, assigns and supervises the work of the clerical & clinical staff. Acts as a resource person to staff in the department.Essential ResponsibilitiesCore Metrics/ Outcomes Position is Held Accountable For:Activities Managed or Delivered That Are Associated With Core Metrics/ Outcomes: % of TimeClinical Outcomes(Core measure:Clinical Outcome Measures, Patient Safety) Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service. Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. Develop policies and procedures to improve patient care and utilization of clinic resources. Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower. Standard Work Integrate action plans into daily operations & execute action plans Achieve and sustain required results Resolve in the moment issues Ensure clinical bundles are used effectively Observe for and resolve patient safety issues Own and support continuous improvement activities Empower staff to generate ideas to solve OFIsCustomer Loyalty(Core measure:Patient Satisfaction Scores) Greets and provides assistance to visitors and patients. Explains policies and procedures, and resolves problems. Gathers necessary documentation to support proper handling of inquiries/complaints. Teaches and leads CQI and customer service processes. Involves the physicians and staff in improving daily operations of the program.Standard Work Integrate action plans into daily operations & execute action plans Achieve and sustain required results Execute daily staffing within FTE budget Hire within FTE budget Manage temporary labor Orient new staff Ensure competency of staff & address gaps (incl primary source) Engage workforce Recognize and celebrate Provide feedback to performance Performance management and corrective action Integrate employee satisfaction action plans into operations and execute action plans Achieve and sustain required results for employee satisfaction Manage physician interactions Ensure Employee Retention Bundle is utilized effectively Ensure Hire Right Bundle is utilized effectively Foster communications among staff and among departments Resolve in the moment issues Ensure Customer Loyalty Bundle is utilized effectively Review and share customer satisfaction results Resolve in the moment issues Own and support continuous improvement activities Empower staff to generate ideas and share OFIsStaff Focus(Core Measures: Retention & Employee Engagement) Provides leadership and supervision of clinical team to further the vision, values and strategies of PMG. Integrate new staff from MSO into the clinic operations including any site specific training Prepares work schedules, assigns personnel, evaluates work performance and initiates/makes recommendations for personnel actions.Standard Work Execute daily staffing within FTE budget Hire within FTE budget Manage temporary labor Orient new staff Ensure competency of staff & address gaps (incl primary source) Engage workforce Recognize and celebrate Provide feedback to performance Performance management and corrective action Integrate employee satisfaction action plans into operations and execute action plans Achieve and sustain required results for employee satisfaction Manage physician interactions Ensure Employee Retention Bundle is utilized effectively Ensure Hire Right Bundle is utilized effectively Foster communications among staff and among departments Resolve in the moment issuesFinancial Outcomes(Core Measures: Performance against Budget, Contribution Margin) Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures. Directs and coordinates all scheduling, check-in, check-out, and financial services activities within the clinic / department. Maintain budget performance and ensure financial targets are met.Standard Work Manage daily revenues & expenses within budget Develop operating budget variance plan & dept-specific action plan (revenue & expense) Integrate action plans into daily operations & execute action plans Achieve and sustain required results Resolve in the moment issues Monitor charge capture completeness Ensure process is in place for copay collections Review charge denials and trending; implement training-dept specificOperating/Functional Duties Uses problem solving to recognize, anticipate and resolve clinical and patient care process problems. Responsible for all aspects of clinical regulatory compliance with policies, procedures, regulations and standards and takes corrective action when deficiencies occur. Assists with direct patient care during times of high volume or staffing shortage. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Adheres to JCAHO and ACR guidelines. Accountable for daily business processes and Business Office communication. Responsible for data gathering for operational analysis of site. Oversees compliance with policies and regulatory requirements. Coordinates CQI initiatives. Functions as liaison between physicians and staff.Standard Work Integrate action plans into daily operations Ensure org policy/procedure is followed/appropriate Participate in PEP teams and spreads Execute action plans from root cause analysis Facilitate improved patient throughput/flow initiatives Manage customer complaints through Midas Celebrate and recognize accomplishments Attend ELFs/QEFs Ensure staff attends QEFs (electronic or live) Approve electronic Manager/Requisition Self Serve requests SME/Knowledgeable of unit/program & organizational policy & procedure Eliminate/Reduce non-value added processesLeadership Participates in the planning processes and formatting budget preparation and ongoing monitoring as part of the team. Participate in personal and team development of employees.