Performs Medical Support Specialist duties, and applies X-rays to patients for diagnostic and therapeutic purposes within scope of limited scope X-ray practice as directed by physician and concurrent with Concentra medical protocols, all in accordance with Concentra policies, practices, and procedures.MAJOR DUTIES AND RESPONSIBILITIES:Medical Support Specialist duties:- Welcomes patients- Prepares patients for health care visit- Places patient in exam room for provider evaluation.- Obtains medical history.- Verifies patient information- Prepares, assists and accurately completes all forms- Supports patient care delivery- Assists providers during examination and treatment- Takes vital signs and performs all ancillary tests appropriate to skill level, certifications and state regulations- Performs ancillary testing and tasks as ordered by the Center Medical Director (PFT, EKG, injections, audiograms, blood draws) and as certified.- Assists in surgery set up and injury care as directed by the treating provider- Dispenses medications and appliances within scope of practice and as ordered by the treating provider and in accordance with state regulations.- Applies bandages, dressings and splints as ordered by the treating provider.- Educates patients- Completes records- Keeps supplies ready- Maintains supplies, cleans rooms and equipment, and stocks rooms with required supplies- Keeps equipment operating- Operates autoclave machine in accordance with policy and procedures and complies with all regulatory requirements.- Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures.- Maintains safe, secure, and healthy work environment- Conducts business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues- Assists in maintaining a neat, clean and orderly appearance in the lobby and overall center throughout the day.- Performs drug screen collections for both DOT and Non-DOT drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory.- Performs front office clerical duties such as answering telephones, check-in, check-out and record processing as requested by Center Administrator.- Attends centers staff meetings as required.- Completes required certifications; becomes proficient in clinic systems and procedures, and maintains currency in all policies, practices and procedures.- May assist with clerical activities related to appointment scheduling and patient intake, data verification, office communications, and filing of patient records.- May take X-Rays with appropriate certification and/or licensing.- Performs duties to achieve or exceed established service standards.X-Ray duties:- Positions patient under x-ray machine, adjusts immobilization devices, and affixes lead plates to protect unaffected areas.- Assists in physical exams, assists physician in treatment of injured patients by giving injections, changing dressings, or removing sutures under the physicians or nurses directions, administers routine X-Ray exams.- Prepares reports and maintains records of services rendered.- Maintains radiological film files and storage, pulls X-Rays as required for referrals and/or copying.- Keeps logs for X-Rays sent out for referrals.- Makes minor adjustments to equipment.- Performs duties to achieve or exceed established service standards.- Performs other duties as assigned.EDUCATION/CREDENTIALS:- High school graduate or GED.- Medical Assistant Certification/License in accordance to state requirements and applicable regulations of jurisdiction.- X-Ray refers to on the job training/experience only.JOB-RELATED EXPERIENCE:- 0-1 year continuous experience in clinical operations or medical office work.- Post high school coursework and training new graduate of 9 months or less in medical assistant or medical Specialist program and/or graduate of accredited medical assistant school or minimum of 6 months directly applicable work experience.DEMONSTRATED BASIC JOB-RELATED SKILLS/COMPETENCIES:- Familiar with routine medical procedures- Operation and control of equipment- Effective speaking to convey information- Equipment operation monitoring- Reading comprehension- Active listening- Social perceptiveness- Monitoring- Technology design abilities to generate or adapt equipment and technology to serve user needs- Written comprehension- Information ordering- Speech clarity- Service orientationWORKING CONDITIONS:- Clinic environment.- Spend significant amount of time standing.- Wearing of specialized protective equipment.- Use hands to control handle or feel objects, tools or controls.