Physician - Area Medical Director (South Florida)
The Regional/Area Medical Director (RMD/AMD) working in coordination with the other members of the Regional/Area Leadership Team (RLT, ALT) and under the direction of the Zone Vice President of Medical Operations shall deliver the highest quality healthcare in an efficient, affordable, caring manner.The Area Medical Director has oversight for a designated number of Concentra Medical Centers which may encompass a portion of a market, the entire market, or a combination of smaller markets. The Regional Medical Director position, while including all the responsibilities of an AMD, encompasses more centers and a larger geographic region.The RMD/AMD along with the other members of the Regional and Area Leadership Team (RLT, ALT) participates in activities and programs focused on the strategic growth of the business and customer relationship development. In addition, the RMD/AMD interacts and consults with other RLT/ALT team members as it pertains to market Human Resources activities such as interviewing, hiring, disciplinary process, coaching and other responsibilities as needed.In addition, the RMD/AMD helps support worksite, mobile and episodic based activities and services delivered through Health Solutions that may be provided to their market clients. The RMD/AMD interacts and consults with sales, operations and Vice Presidents of Worksite Medical Programs and TotalCare or designees in the planning, implementation, staffing, operations support and appropriate clinical oversight of these programs.The RMD/AMD works closely with the Chief Medical Officer, Senior Vice President and Vice President of Medical Operations and the Area, Regional and Zone leadership teams to coordinate and execute corporate strategies in accordance with Concentra policies, practices and procedures.The RMD/AMD will ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying:- A healing focus- A selfless heart- A tireless resolveMAJOR DUTIES AND RESPONSIBILITIES:Patient Care:- Assures personal compliance with licensing, certification and accrediting bodies.- Participates with other Regional/Area Medical Directors to provide consistent medical practice in an area/region/Zone.- Evaluates and treats center patients in accordance with Concentra´s medical model and standard of care.- Sets level of medical care, proficiency in clinical activities of support staff and quality for patients and monitors care using available data and chart reviews.- Completes all medical record documentation prior to end of shift.- Calls client representatives following employee treatment for initial injury and/or at any significant change in status.- Calls patients to ensure their well-being as needed following center visits.- Implements policy and protocol defined by VP Medical Director, Medical Advisory Committee and Chief Medical Officer.- Meets with VP Medical Operations about quality of care, policy, procedure and records issues and to develop best practice medical, clinical support staff and process management protocols.- Recommends potential growth opportunities for new or existing services within the market- Work with the Regional/Area Therapy Director to develop appropriate therapy treatments.Business / Financial Responsibilities:- Focuses on the financial objectives of market/company.- Evaluates the capital equipment and staff needs of each area center of responsibility.- Participates in all centers of responsibility to bring new business to the centers.- Provides input on statistical analysis of each centers performance.- Promotes clear lines of communication between Medical Operations and the other staff members in all area centers of responsibility.- Assists in establishing budgetary goals for centers of responsibility.Management/Supervisory:- Participates in setting staffing levels in area or region and assures appropriate training for scope of service provided.- Conducts and/or oversees orientation for Center Medical Directors, staff physicians, and mid-level clinicians covering Concentra philosophy, medical protocols and process management.- Provides the CMDs with guidance in the supervision of the center medical staff; including Physicians, Physician Assistants, Nurse Practitioners, Medical Assistants and X-Ray Techs.- Meets with clinicians to review outcome data and other quality management metrics.- Meets with clinicians about practice patterns and Concentra philosophy.Scope measures:Provides budget input and meets with the Zone Leadership to review budget performance.Manages/Supervises:Directly: Center Medical Directors in Area or Region.Indirectly: All Physicians, Physician Assistants, Nurse Practitioners, Registered Nurses, Licensed Practical Nurses, Medical Assistants, and X-Ray Techs.WORKING CONDITIONS:- Medical Center environment- Fast paced environment- Travel within area/region of responsibilityJOB-RELATED SKILLS/COMPETENCIES:- Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards- Agrees, supports, and commits to Concentra´s core practice standards and Policies and Procedures.- Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers.- Demonstrate a high level of skill with interpersonal relationships and communications.- Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management.- Proven ability to effectively supervise other professionals.- Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.- Ability to supervise, evaluate, coach, and develop staff.- Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.- Ability to put patients first and enjoys treating patients.- Superior patient/customer service and bed side manner skills.- Must be a team player in a multidisciplinary environment;- Demonstrates a value of all contributions to product and outcome- Displays a professional, approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.- Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.- Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback.- Working knowledge of medical office administration and procedures.- Basic computer skills, including email.- Preferred experience with electronic medical record.- Excellent critical thinking, deductive reasoning and decision making skills.- Sense of urgency, accustomed to tight deadlines, fast paced environment and ability to quickly adapt to change and stressful situations.EDUCATION/CREDENTIALS:- Board Certified in Occupational Medicine, or other Primary Care specialty (such as Emergency Medicine, Family Medicine, or Internal Medicine).- Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties.- Unrestricted DEA license for state of jurisdiction.- Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.- ACLS Certified preferred.JOB RELATED EXPERIENCE:- Minimum 5 years directly applicable experience including relevant clinical and supervisory experience