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Clinical Services Supervisor

DEPARTMENT: Home HealthSCHEDULE: Full time regular, 40 hrs/week, Day shift, Monday-Friday, 8:30 am to 5:00 pmEDUCATION/LICENSE/CERTIFICATION: BSN or BA in health care related field preferred. Graduate of accredited school of nursing required. Current California RN license required. Current BLS certification required. PHN certificate preferred. Current valid California Driver’s license required.JOB SUMMARY: Supervises activities of the home/health/hospice agency. Monitors quality, service and utilization standards. Supervises the day-to-day clinical operational activities. Ensures compliance with federal, state, and local regulations.QUALIFICATIONS: Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing, and budgeting. Demonstrated supervisory or lead experience. Knowledge of Nursing Practice Act, The Joint Commission and other federal, state, and local regulatory requirements. Previous nursing experience in acute care setting (usually two years). Previous home health and/or hospice experience (usually three years). Strong interpersonal communication skills. Must be able to work in a Labor/Management Partnership environment.DUTIES: Supervises the day-to-day clinical operations of the agency, including practice standards,staffing, payroll, budgets, fiscal management, and quality improvement. Supervises agency and employee safety programs and risk management. Responsible for overall supervision of hospice and home health nurses and aides, includes interviewing, hiring, monitoring assignments and evaluating personnel. Develops and implement action plans to improve staff development. Acts as resource to staff as clinical expert. Ensures individualized care goals are met. Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures. Monitors the quality of service and utilization standards and assumes specific responsibility for patient care at the agency level. Researches, identifies, and implements best practice models of other agencies.Participates in program management, including licensing, budgeting, utilization and quality assessment/improvement activities. Ensures coordinated plans of treatment, customer focused care,and cost effective utilization of services. Monitors the allocation and utilization of personnel based on continual changes in patient population/needs and provides the best level of patient care while identifying savings opportunities.Works with health care providers outside of the agency to achieve optimal patient care across the continuum. Coordinates with appropriate team members or contract services for the clinical care hospice and home health patients and families. Reviews all visits made by contract services for adherence to hospice and home health policies. Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports. Investigates and resolves patient/family member concerns regarding patient care.Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, KaiserPermanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees. Consistently supports compliance and the Principles of Responsibility (KP’s code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.PLEASE NOTE: - Kaiser Permanente is an AA/EEO employer

DEPARTMENT: Patient Care ServicesSCHEDULE: Full time TEMPORARY, 40 hours/week, Day shift, Monday-Friday, 8:00am - 5:00pmEDUCATION/LICENSE/CERTIFICATION: Bachelors degree or equivalent experience in nursing education required. Masters degree strongly preferred. Current California RN license required.JOB SUMMARY: Responsible for clinical education and training programs to meet the learning and developmental needs of the clinical staff. Designs, implements, and evaluates strategies to maintain clinical competency of care providers.QUALIFICATIONS: Previous recent experience in inservice education in clinical area required (usually two to five years). Adult learning knowledge required. Excellent interpersonal, written and verbal communication skills and group facilitator process skills. Must possess a thorough knowledge of the California Nurse Practice Act, The Joint Commission, Title 22, QA, BRN regulations.PREFERRED QUALIFICATIONS: BLS instructor preferred.DUTIES: Designs, implements, and evaluates programs that meet learning and competency development needs of clinical staff. Responds quickly to corporate changes in clinical practice and provides training required. Insures compliance and documentation of educational programs based on regulatory agency standards. Develops, implements, monitors, and evaluates effectiveness of orientation/training/cross-training programs that are based on an assessment of individual skills and evaluated by clinical competency outcome criteria. Collaborates with leadership to improve quality and efficiency throughout the continuum of clinical care. Conducts research into professional and community practice standards, technology, and clinical innovations for improved service within assigned care area. Makes recommendations for cost/quality strategies; works within budget. Communicates and markets educational programs to broad target audience using appropriate methods. Kaiser Permanente conducts compensation reviews of positions on a routine basis.At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees. Consistently supports compliance and the Principles of Responsibility (KP´s code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.PLEASE NOTE: - Kaiser Permanente is an AA/EEO employer.

Plans, organizes, directs, evaluates and coordinates inpatient-nursing services within a service line.

DEPARTMENT: Patient Care Services SCHEDULE: Full time regular, 40 hrs/week, Day shift EDUCATION/LICENSE/CERTIFICATION: BSN or BA in health care related field required and current California RN license required. Masters degree in Nursing, Health Care, Public Administration, or Business Administration preferred. JOB SUMMARY: Plans, organizes, directs, evaluates and coordinates inpatient-nursing services within a service line. Collaborates with KFHP/H and the Medical Group staff in the development and execution of strategic plans, providing quality care, and managing cost-effective services which are aligned with federal, state, and local regulations. Responsible for achieving the strategic vision for nursing in their assigned areas of accountability. Responsible for the quality of nursing care and services to patients in their assigned areas of responsibility. Accountable for the following areas dependent upon medical center beds and services offered: Adult Services: Med Surg, Dialysis, Clinical Dietician, Critical Care, TCU, RT, ED if applicable. Maternal Child Health: Labor & Delivery, Pediatrics, PICU, NICU, Maternity, and Normal Newborns (may be combined with Perioperative). Perioperative: OR, PACU, Central Sterile, Ambulatory Surgery Centers (may be combined with MCH). Maintains key Relationships with Clinical and Administrative Director peers, Chiefs of Service, other department directors reporting to Assistant Administrators for clinical and operations, regional PCS, AMGAs, community peers. Maintains key Relationships with Clinical and Administrative Director peers, Chiefs of Service, other department directors reporting to Assistant Administrators for clinical and operations, regional PCS, AMGAs, community peers. QUALIFICATIONS: Substantial nursing experience in patient care (usually 8 years). Progressive management experience required (usually 5 years). Demonstrated strong interpersonal communication skills. Demonstrated ability to lead and manage through influence and change. Demonstrated knowledge of federal and state laws and regulations such as: Knox-Keene Act, Federal HMO Act, Nurse Practice Act, The Joint Commission, and all applicable Medicare and Medi-Cal regulations. Must be able to work in a Labor/Management Partnership environment. Demonstrated ability to achieve results in a union environment. Proven ability to deliver results for meeting organizational objectives. Proven ability to work effectively with Labor. DUTIES: Collaborates with AAPCS and other medical center management in identifying and implementing innovative models and best practices with an emphasis on quality of care, service improvements and cost reduction. With TPMG partner, directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, patient focused delivery of services and cost effective utilization of necessary services. Builds trust with the nursing team through visibility. Coordinates with TPMG to provide for the seamless transition of patients across the continuum of care. Establishes partnerships with facility leadership groups. In collaboration with medical staff and facility leadership ensures a superior care experience and a safe environment with patients and staff. Ensures policies, practices, and procedures comply with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies. Provides clinical and professional oversight for areas of accountability. Assures successful implementation of organizational strategies such as Hospital Efficiency, Work Place Safety, Supply Cost Initiative including OR Back-log, Patient satisfaction. Through the hiring, retention, and development of internal staff in areas of accountability, achieves staffing ratios and optimal patient outcomes with minimal dependence on premium pay (overtime and registry/traveler staff). Mentors nursing managers in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, and outcomes based practice. Oversees the development of department standards as identified by regulatory agencies including policies and procedures. Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation. Maintains a state of continuous regulatory readiness. Manages and resolves human resource, labor relations, employee and department safety and risk management issues. Enhances nursing practice and patient outcomes through the effective use of clinical practice and GRASP committees. Participates in developing the hospital´s plan for the recruitment and retention of nursing resources to ensure that a sufficient number of qualified staff members are available to meet the needs of the patients. Utilizes research data to implement clinical changes and the delivery of patient care and member services. Directs the budget and resource allocations for designated departments. Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services. Communicates effectively as hospital´s advocate to members of the community, continually seeking ways to improve and promote the public relations objective of the hospital and marketing services. Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees. Consistently supports compliance and the Principles of Responsibility (KP´s code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors. PLEASE NOTE: - Kaiser Permanente is an AA/EEO employer -

DEPARTMENT: Patient Care Services SCHEDULE: Full time regular, 40 hrs/week, Day shift EDUCATION/LICENSE/CERTIFICATION: BSN or BA in health care related field strongly preferred. Masters degree preferred. Graduate of accredited school of nursing. Current California RN license required. CPR certificate required. JOB SUMMARY: Manages 24-hour departments providing patient care services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which complies with local, state, and federal requirements. Develops and maintains clinical standards of care and practice; responsible for all resource budgeting, selection and development. QUALIFICATIONS: Extensive nursing experience in both patient care and management/leadership roles required (usually 5 years). Knowledge of Nurse Practice Act, The Joint Commission, and other local, state, federal regulations. Previous supervisory experience required (usually 4 years). Demonstrated strong interpersonal communication skills. PREFERRED QUALIFICATIONS: Substantial nursing experience in critical care (usually 8 years). Progressive management experience required (usually 5 years). Demonstrated strong interpersonal communication skills. Demonstrated ability to lead and manage through influence and change. Demonstrated knowledge of federal and state laws and regulations such as: Knox-Keene Act, Federal HMO Act, Nurse Practice Act, JCAHO, and all applicable Medicare and Medi-Cal regulations. Must be able to work in a Labor/Management Partnership environment. Demonstrated ability to achieve results in a union environment. Proven ability to deliver results for meeting organizational objectives. Proven ability to work effectively with Labor. DUTIES: Manages the operations of 24-hour departments that may be at multiple locations. Ensures Assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements. Establishes, implements, and maintains patient care and service standards to meet members and internal client’s expectations. Designs and evaluates processes to improve systems and patient care results across the continuum of care. Develops and monitors budgets for the appropriate use of human and material resources. Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service. Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Ensures ongoing staff development. Develops, implements, and monitors departmental policy and procedures which support the organizations goals and business objectives and ensures they are met. Oversees and develops standards of care and standards of practice, directs fiscal management, and quality improvement activities. Manages and resolves human resource, employee and department safety, and risk management issues. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente´s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente´s policies and procedures. Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees PLEASE NOTE: - Kaiser Permanente is an AA/EEO employer -