Clinical Service Director
This position supports Kaiser Permanente�s code of conduct and compliance by adhering to all lawsand regulations, accreditation and Licensure requirements, and internal policies and procedures.Kaiser Permanente is proud to be an equal opportunity/affirmative action employer.DEPARTMENT: Patient Care ServicesSCHEDULE: Full-time regular, 40 hours per week, Day shift, schedule dependant upon departmentalneeds.Position Summary: Plans, organizes, directs, evaluates and coordinates inpatient-nursing serviceswithin a service line. Collaborates with KFHP/H and the Medical Group staff in the development andexecution of strategic plans, providing quality care, and managing cost-effective services which arealigned with federal, state, and local regulations. Responsible for achieving the strategic visionfor nursing in their assigned areas of accountability. Responsible for the quality of nursing careand services to patients in their assigned areas of responsibility.Accountable for the following areas dependent upon medical center beds and services offered:Adult Services: Med Surg, Dialysis, Clinical Dietician, Critical Care, TCU, RT, ED if applicable.Maternal Child Health: Labor & Delivery, Pediatrics, PICU, NICU, Maternity, and Normal Newborns (maybe combined with Perioperative).Perioperative: OR, PACU, Central Sterile, Ambulatory Surgery Centers (may be combined with MCH).Maintains key Relationships with Clinical and Administrative Director peers, Chiefs of Service,other department directors reporting to Assistant Administrators for clinical and opertions,regional PCS, AMGAs, community peers.Education/License/Certification: BSN or BA in health care related field required and currentCalifornia RN license required. Masters degree in Nursing, Health Care, Public Administration, or Business Administration preferred.Qualifications: Substantial nursing experience in patient care (usually 8 years). Progressivemanagement experience required (usually 5 years). Demonstrated strong interpersonal communicationskills. Demonstrated ability to lead and manage through influence and change. Demonstrated knowledgeof federal and state laws and regulations such as: Knox-Keene Act, Federal HMO Act, Nurse PracticeAct, The Joint Commission, and all applicable Medicare and Medi-Cal regulations. Must be able towork in a Labor/Management Partnership environment. Demonstrated ability to achieve results in aunion environment.Proven ability to deliver results for meeting organizational objectives. Proven ability to workeffectively with Labor.Duties: Collaborates with AAPCS and other medical center management in identifying and implementinginnovative models and best practices with an emphasis on quality of care, service improvements andcost reduction. With TPMG partner, directs development and implementation of quality and utilizationstandards across the continuum of care to ensure coordinated plans of treatment, patient focuseddelivery of services and cost effective utilization of necessary services. Builds trust with thenursing team through visibility. Coordinates with TPMG to provide for the seamless transition ofpatients across the continuum of care. Establishes partnerships with facility leadership groups. Incollaboration with medical staff and facility leadership ensures a superior care experience and asafe environment with patients and staff. Ensures policies, practices, and procedures comply withadministrative, legal and regulatory requirements of the Health Plan contract and governmental andaccrediting agencies. Provides clinical and professional oversight for areas of accountability.Assures successful implementation of organizational strategies such as Hospital Efficiency, WorkPlace Safety, Supply Cost Initiative including OR Back-log, Patient satisfaction. Through thehiring, retention, and development of internal staff in areas of accountability, achieves staffingratios and optimal patient outcomes with minimal dependence on premium pay (overtime andregistry/traveler staff). Mentors nursing managers in development of leadership skills, fiscallyaccountable staffing/scheduling practices, professional development of staff, and outcomes basedpractice. Oversees the development of department standards as identified by regulatory agenciesincluding policies and procedures. Develops services that achieve a high level of customersatisfaction with emphasis on customer service, highest standards of quality and innovation.Maintains a state of continuous regulatory readiness. Manages and resolves human resource, laborrelations, employee and department safety and risk management issues.Enhances nursing practice and patient outcomes through the effective use of clinical practice andGRASP committees. Participates in developing the hospital�s plan for the recruitment and retentionof nursing resources to ensure that a sufficient number of qualified staff members are available tomeet the needs of the patients. Utilizes research data to implement clinical changes and thedelivery of patient care and member services. Directs the budget and resource allocations fordesignated departments. Manages the financial performance and identifies and implements strategiesto reduce costs and improve quality of care and services. Communicates effectively as hospital�sadvocate to members of the community, continually seeking ways to improve and promote the publicrelations objective of the hospital and marketing services.Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, KaiserPermanente reserves the right to reevaluate and change job descriptions, or to change such positionsfrom salaried to hourly pay status. Such changes are generally implemented only after notice isgiven to affected employees.Consistently supports compliance and the Principles of Responsibility (KP�s code of conduct) bymaintaining confidentiality, protecting the assets of the organization, acting with ethics andintegrity, reporting non-compliance, and adhering to applicable Federal and State laws andregulations, accreditation and licensure requirements, and KP policies and procedures.In addition to defined technical requirements, accountable for consistently demonstrating servicebehaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission aswell as specific departmental/organizational initiatives. Also accountable for consistentlydemonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior andculturally sensitive service to each other, to our members, and to purchasers, contracted providersand vendors.