HH/HO Intake Coordinator
This position supports Kaiser Permanente´s code of conduct and compliance by adhering to all laws and regulations, accreditation and Licensure requirements, and internal policies and procedures. Kaiser Permanente is proud to be an equal opportunity/affirmative action employer.DEPARTMENT: Home health/HospiceSCHEDULE: On-call, 0 hours per week, Sunday through Saturday availability: 8:30-5:00PM.Education/License/Certification: BSN or BA in health care related field preferred. Graduate of accredited school of nursing required. Current California RN license required. Current CPR certification required. PHN certificate preferred. Current valid California Driver´s license required. Position Summary: Manages activities of the home/health/hospice agency. Monitors quality, service and utilization standards. Supervises the day-to-day clinical operational activities. Ensures compliance with federal, state, and local regulations.Qualifications: Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing, and budgeting. Demonstrated supervisory or lead experience. Knowledge of Nursing Practice Act, The Joint Commission and other federal, state, and local regulatory requirements. Previous nursing experience in acute care setting (usually two years). Previous home health and/or hospice experience (usually three years). Strong interpersonal communication skills. Must be able to work in a Labor/Management Partnership environment.Preferred Qualifications: Previous Home Health experience required. Previous nursing experience in acute care setting (two years) Demonstrated knowledge of JCAHO, Title 22, Medicare, federal, state, and local regulations. Previous supervisory or lead experience required. Excellent interpersonal, written and verbal communication skills.Duties: Manages the day-to-day clinical operations of the agency, including practice standards, staffing, payroll, budgets, fiscal management, and quality improvement. Supervises agency and employee safety programs and risk management. Responsible for overall supervision of hospice and home health nurses and aides, includes interviewing, hiring, monitoring assignments and evaluating personnel. Develops and implements action plans to improve staff development. Acts as resource to staff as clinical expert. Ensures individualized care goals are met. Ensures the highest quality of care is provided and is incompliance with federal, state, and local regulatory requirements and established departmental policies and procedures. Monitors the quality of service and utilization standards and assumes specific responsibility for patient care at the agency level. Researches, identifies, and implements best practice models of other agencies. Participates in program management, including licensing, budgeting, utilization and quality assessment/improvement activities. Ensures coordinated plans of treatment, customer focused care, and cost effective utilization of services. Monitors the allocation and utilization of personnel based on continual changes in patient population/needs and provides the best level of patient care while identifying savings opportunities. Works with healthcare providers outside of the agency to achieve optimal patient care across the continuum. Coordinates with appropriate team members or contract services for the clinical care hospice and home health patients and families. Reviews all visits made by contract services for adherence to hospice and home health policies Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports. Investigates and resolves patient/family member concerns regarding patient care. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente´s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente´s policies and procedures. Kaiser Permanente conducts compensation reviews of positions on a routine basis. At anytime, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors. Specific Departmental Duties: Assists in formulating, revising, implementing and evaluating agency/program policies, procedures, goals and objectives. Ensures patient referrals are processed and assigned based on agency policy. Ensures that patients receive quality care by reviewing documentation, consulting with staff, reviewing care plans, conducting/participating in interdisciplinary team conferences and reviewing patient satisfaction reports. Participates incompliance program and quality improvement activities. Participates in Departmental Quality Improvement activities and Utilization Review activities. Performs regular chart audits to determine appropriateness of care and staff compliance with documentation regulatory requirements, i.e. Medicare Conditions of Participation, JCAHO and Title 22. Reviews all visits/care provided by contract staff for adherence to regulatory requirements and organizational policies. Holds self and others to high standards of performance, and is accountable for results achieved and not achieved. Recognizes achievements of staff/volunteers through rewards, recognition, and public communication. Plans and organizes work assignments, set priorities and completes work with a minimum of supervision per agency policy. Annually prepares realistic professional goals and reviews progress with Supervisor. Collaborates with supervisor in implementing regional/agency/organization goals and objectives. Conferences with medical director or primary care physician regarding patient issues as needed. Participates in special projects and attends and/or conducts meetings in the department. Effectively creates and facilitates collaboration and cooperation among diverse groups, people, departments, and professional disciplines. Gains cooperation and support of others without resorting to rank or hierarchy. Actively contributes as a member of a team and is willing to place own interests subordinate to the collective interests of the team/organization.PLEASE NOTE: - Kaiser Permanente is an AA/EEO employer