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In the 2009 U.S. News & World Report rankings of America’s Best Hospitals,Cedars-Sinai Medical Center ranked among the top 50 hospitals in America in 11 specialty areas.

With precious few hospitals even ranking in one specialty area, that places us in exceptional company. If you consider yourself among the leaders in your field, we invite you to contribute to a healthcare provider who shares your passion for quality and excellence.Our Ambulatory Care Administration has an immediate opening for a Nursing Education Program Coordinator to lead the development, coordination, implementation and evaluation of ambulatory care education programs for nursin personnel . You will work with Clinical Nurse Specialists and Service Line Managers to provide education consistent with Nursing Standards of Care/Practice, Title XXII, The Joint Commission, the Plan for Provision of Patient Care, CSMC Code of Conduct, and Performance Improvement Plan, the Patient Education Plan, professional organization standards, and all regulatory requirements. Ultimately, you will work to ensure that staff maintains competency skills in their areas of responsibility. Additional responsibilities include ensuring that staff are able to effectively interact with people of diverse cultural backgrounds and identify the ability of the adolescent, adult and geriatric patient to follow directions/instructions and give consent.To qualify, you must have a BSN and Masters Degree, current California RN license and BLS. Ideally, you will possess relevant experience and certification in an ambulatory care practice setting. Prior teaching experience is required.We offer an excellent salary and benefits package.

Qualifications: Bachelor´s degree or equivalent experience (usually four (4) years) in nursing or related field such as health care management required. Masters degree preferred. Graduate of an accredited school of nursing. Current California RN license required. CPR certification required. Experience in ambulatory care nursing or other relevant clinical experience required (usually five(5) to six (6) years) including previous supervisory experience (usually three (3) years). Knowledge of Nurse Practice Act, JCAHO, and other local, state and federal regulations. Clinical specialization in area of practice preferred. Demonstrated interpersonal skills; knowledge of ambulatory care practices/operations/issues.Preferred Qualifications: Clinical experience in OB/GYN Duties: Manages the delivery of nursing services and out patient care which are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards and performance measures. Ensures that services meet members´ physicians and internal clients´ needs in a changing, competitive health care market. Manages, coordinates service delivery and/or programs assigned to assistant manager (s). With SCPMG staff develops strategic/business plans to achieve integrated services across the continuum of care.Manages and ensures continuous improvement of all clinical practices, services and operations by designing and implementing systems, processes and methods to evaluate and improve patient care across the continuum of care. Ensures Assistants and staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, JCAHO, federal, state, and local requirements. Collaborates with physicians and other health care providers in establishing, implementing, maintaining and evaluating/improving patient care and quality service standards to meet members´ and internal clients´ expectations. Acts as a patient advocate resolving patient care issues. Designs and evaluates processes to improve systems and patient care results across the continuum of care.Develops and manages budgets and resource allocations. Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service. Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Provides ongoing staff development. Develops, implements and monitors departmental policies and procedures which support the organization´s goals/business objectives and ensures they are met. Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day to day operations of the department. Manages and resolves human resource, labor relations, employee and department safety, and risk management issues. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente´s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente´s policies and procedures. Consistently supports compliance and the Principles of Responsibility(Kaiser Permanente´s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting noncompliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente´s policies and procedures. Consistently supports compliance and the Principles of Responsibility (KP´s code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.EEO: Kaiser Permanente is an EEO/AA Employee.Notes: Hours and days may vary to meet the needs of the department and may include day or evening shifts, weekends and holidays. Requires travel, locally and regionally.

Nurse Manager-Ambulatory Cardiac Care Unit

Telemetry experience required.The Nurse Manager in collaboration with the Nursing Director is the vital link between the mission and vision of Maine Medical Center and the delivery of safe patient and family centered care that is compassionate, evidence-based, and provides highest quality care. Reporting through the Nursing Director, this role requires collaboration with staff, physicians, directors, other professional colleagues and occasionally senior administration, to meet the diverse and continually changing challenges of the health care environment. The Nurse Manager must be a creative, autonomous, future-oriented, risk-taking entrepreneur who applies nursing expertise, critical thinking, and effective leadership and management skills to ensure that quality care is provided through satisfied and inspired professionals on a daily basis. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 1. Requires current license to practice as a Registered Nurse in the State of Maine. 2. Graduate of an accredited program for nursing. A Bachelor of Science in Nursing is preferred. 3. Requires interpersonal and management skills in order to deal with complex management problems. Communicates effectively with unit and administrative personnel, physicians, a variety of other hospital staff and persons within the community. 4. Requires advanced knowledge and expertise in providing care in order to oversee others and serve as effective resource at a level normally acquired through two or three years of progressive experience. 5. Requires a high level of critical thinking and analytical skills to make management decisions at unit level and make recommendations for consideration on departmental issues. 6. Requires the ability to integrate the knowledge of teaching principles and counseling techniques in order to direct the growth of the unit staff. 7. Requires a high level of organization skills, effective time management and delegation strategies that include the ability to rapidly prioritize and adjust work flow according to changing unit needs.

Qualifications: Bachelor’s degree or equivalent experience (usually four (4) years) in nursing or related field such as health care management required. Masters degree preferred. Graduate of an accredited school of nursing. Current California RN license required. CPR certification required. Experience in ambulatory care nursing or other relevant clinical experience required (usually five(5) to six (6) years) including previous supervisory experience (usually three (3) years). Knowledge of Nurse Practice Act, JCAHO, and other local, state and federal regulations. Clinical specialization in area of practice preferred. Demonstrated interpersonal skills; knowledge of ambulatory care practices/operations/issues.Preferred Qualifications: Current experience in ambulatory surgical services department. Five (5) years post-degree in nursing, responsible for the administrative and business management of multiple departments providing ambulatory patient care services and the planning, development, implementation and evaluation/improvement of ambulatory care services/programs. Ability to manage in a high volume setting. Excellent communication skills with patients, their families, physician providers and other related personnel.Duties: Manages the delivery of nursing services and outpatient care which are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards and performance measures. Ensures that services meet members’ physicians and internal clients’ needs in a changing, competitive health care market. Manages, coordinates service delivery and/or programs assigned to assistant manager (s). With SCPMG staff develops strategic/business plans to achieve integrated services across the continuum of care. Manages and ensures continuous improvement of all clinical practices, services and operations by designing and implementing systems, processes and methods to evaluate and improve patient care across the continuum of care. Ensures Assistants and staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, JCAHO, federal, state, and local requirements. Collaborates with physicians and other health care providers in establishing, implementing, maintaining and evaluating/improving patient care and quality service standards to meet members’ and internal clients’ expectations. Acts as a patient advocate resolving patient care issues. Designs and evaluates processes to improve systems and patient care results across the continuum of care. Develops and manages budgets and resource allocations. Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service. Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Provides ongoing staff development. Develops, implements, and monitors departmental policies and procedures which support the organization’s goals/business objectives and ensures they are met. Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day to day operations of the department. Manages and resolves human resource, labor relations, employee and department safety, and risk management issues. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente’s policies and procedures. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors. Kaiser Permanente is an EEO/AA Employer. Notes: This position manages all areas of the Ophthalmology Department. Collaborates with physicians, department chief and others in developing plans and implementation strategies to achieve and sustain access goals for the department and the operating room.

The Clinical Coordinator will have a focus on Borgess Family Practice and Pediatrics Practice sites located in Richland, MI.

This full-time, day shift position will coordinate daily clinical operations in collaboration with the Clinical Manager. The Clinical Coordinator will establish clinical quality control procedures and oversee orientation and skill competencies of each new clinical staff for the clinics. This role will also be responsible for developing and maintaining schedules for providers and clinical staff. Additional responsibilities include:organizing and scheduling clinical staff educational in-services for annual competencies as well as continuing clinical education. Development, implementation of clinical policies and procedures. Creating and updating practice specific protocols as needed. Observe, monitor and resolve any clinical safety issues. Assess clinical work flow/process. Collaborate with managers and staff to improve inefficiencies. Develop a consistent orientation program for clinical staff at the Family Practice and Pediatrics clinics. Assist Managers and Quality Excellence with Joint Commission planning, preparation and continued maintenance. Requirements:Registered Nurse highly preferred. Minimum of three years management experience in an ambulatory setting. Previous experience in Pediatrics and/or Family Practice setting preferred. Knowledge and understanding of provider and staff scheduling techniques. Talent in establishing and maintaining effective working relationships with medical staff, clinical staff, patient/families and co-workers. Ability to work well with others in a team environment.

Qualifications: Bachelor�s degree or equivalent experience (usually four (4) years) in nursing orrelated field such as health care management required. Masters degree preferred. Graduate of anaccredited school of nursing. Current California RN license required. CPR certification required.Experience in ambulatory care nursing or other relevant clinical experience required (usually five(5) to six (6) years) including previous supervisory experience (usually three (3) years). Knowledgeof Nurse Practice Act, JCAHO, and other local, state and federal regulations. Clinicalspecialization in area of practice preferred. Demonstrated interpersonal skills; knowledge ofambulatory care practices/operations/issues. Consistently demonstrates the knowledge, skills,abilities, and behaviors necessary to provide superior and culturally sensitive service to eachother, to our members, and to customers, contracted providers, and vendors.Duties: Manages the delivery of nursing services and out patient care which are integrated withbusiness plans and meet or exceed cost, quality, clinical and utilization standards and performancemeasures. Ensures that services meet members, physicians and internal clients� needs in a changing,competitive health care market. Manages, coordinates service delivery and/or programs assigned toassistant manager (s). With SCPMG staff develops strategic/business plans to achieve integratedservices across the continuum of care. Manages and ensures continuous improvement of all clinicalpractices, services and operations by designing and implementing systems, processes and methods toevaluate and improve patient care across the continuum of care. Ensures Assistants and staff providethe highest quality of care and are in compliance with the Nurse Practice Act, NCQA, JCAHO, federal,state, and local requirements. Collaborates with physicians and other health care providers inestablishing, implementing, maintaining and evaluating/improving patient care and quality servicestandards to meet members� and internal clients� expectations. Acts as a patient advocate resolvingpatient care issues. Designs and evaluates processes to improve systems and patient care resultsacross the continuum of care. Develops and manages budgets and resource allocations. Monitorsfinancial performance and identifies and implements strategies to reduce costs and improve qualityof care/service. Determines the appropriate staff mix for department and develops processes toscreen, interview, hire, train, and maintain the competency of all department staff. Provides ongoing staff development. Develops, implements and monitors departmental policies and procedureswhich support the organization�s goals/business objectives and ensures they are met. Collaborateswith Physician Team Leader and Department Chief in developing the level of patient services and theday to day operations of the department. Manages and resolves human resource, labor relations,employee and department safety, and risk management issues. Consistently supports compliance and thePrinciples of Responsibility (Kaiser Permanente�s Code of Conduct) by maintaining the privacy andconfidentiality of information, protecting the assets of the organization, acting with ethics andintegrity, reporting non compliance, and adhering to applicable federal, state and local laws andregulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente�s policies and procedures. In addition to defined technical requirements, accountable for consistentlydemonstrating service behaviors and principles defined by the Kaiser Permanente Service QualityCredo, the KP Mission as well as specific departmental/organizational initiatives. Also accountablefor consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to providesuperior and culturally sensitive service to each other, to our members, and to purchasers,contracted providers and vendors. Kaiser Permanente is an EEO/AA Employer.

Coordinate and manage clinic service activities and staff. Candidate must have three to five years experience in ambulatory care and a Bachelor’s of Science in Nursing. PHS is committed to ensuring a drug-free workplace. EOE.

Coordinate and manage clinic service activities and staff to achieve continuous and optimal patient care. Schedules, assigns and supervises the work of the clerical & clinical staff. Acts as a resource person to staff in the department.Essential ResponsibilitiesCore Metrics/ Outcomes Position is Held Accountable For:Activities Managed or Delivered That Are Associated With Core Metrics/ Outcomes: % of TimeClinical Outcomes(Core measure:Clinical Outcome Measures, Patient Safety) Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service. Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. Develop policies and procedures to improve patient care and utilization of clinic resources. Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower. Standard Work Integrate action plans into daily operations & execute action plans Achieve and sustain required results Resolve in the moment issues Ensure clinical bundles are used effectively Observe for and resolve patient safety issues Own and support continuous improvement activities Empower staff to generate ideas to solve OFIsCustomer Loyalty(Core measure:Patient Satisfaction Scores) Greets and provides assistance to visitors and patients. Explains policies and procedures, and resolves problems. Gathers necessary documentation to support proper handling of inquiries/complaints. Teaches and leads CQI and customer service processes. Involves the physicians and staff in improving daily operations of the program.Standard Work Integrate action plans into daily operations & execute action plans Achieve and sustain required results Execute daily staffing within FTE budget Hire within FTE budget Manage temporary labor Orient new staff Ensure competency of staff & address gaps (incl primary source) Engage workforce Recognize and celebrate Provide feedback to performance Performance management and corrective action Integrate employee satisfaction action plans into operations and execute action plans Achieve and sustain required results for employee satisfaction Manage physician interactions Ensure Employee Retention Bundle is utilized effectively Ensure Hire Right Bundle is utilized effectively Foster communications among staff and among departments Resolve in the moment issues Ensure Customer Loyalty Bundle is utilized effectively Review and share customer satisfaction results Resolve in the moment issues Own and support continuous improvement activities Empower staff to generate ideas and share OFIsStaff Focus(Core Measures: Retention & Employee Engagement) Provides leadership and supervision of clinical team to further the vision, values and strategies of PMG. Integrate new staff from MSO into the clinic operations including any site specific training Prepares work schedules, assigns personnel, evaluates work performance and initiates/makes recommendations for personnel actions.Standard Work Execute daily staffing within FTE budget Hire within FTE budget Manage temporary labor Orient new staff Ensure competency of staff & address gaps (incl primary source) Engage workforce Recognize and celebrate Provide feedback to performance Performance management and corrective action Integrate employee satisfaction action plans into operations and execute action plans Achieve and sustain required results for employee satisfaction Manage physician interactions Ensure Employee Retention Bundle is utilized effectively Ensure Hire Right Bundle is utilized effectively Foster communications among staff and among departments Resolve in the moment issuesFinancial Outcomes(Core Measures: Performance against Budget, Contribution Margin) Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures. Directs and coordinates all scheduling, check-in, check-out, and financial services activities within the clinic / department. Maintain budget performance and ensure financial targets are met.Standard Work Manage daily revenues & expenses within budget Develop operating budget variance plan & dept-specific action plan (revenue & expense) Integrate action plans into daily operations & execute action plans Achieve and sustain required results Resolve in the moment issues Monitor charge capture completeness Ensure process is in place for copay collections Review charge denials and trending; implement training-dept specificOperating/Functional Duties Uses problem solving to recognize, anticipate and resolve clinical and patient care process problems. Responsible for all aspects of clinical regulatory compliance with policies, procedures, regulations and standards and takes corrective action when deficiencies occur. Assists with direct patient care during times of high volume or staffing shortage. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Adheres to JCAHO and ACR guidelines. Accountable for daily business processes and Business Office communication. Responsible for data gathering for operational analysis of site. Oversees compliance with policies and regulatory requirements. Coordinates CQI initiatives. Functions as liaison between physicians and staff.Standard Work Integrate action plans into daily operations Ensure org policy/procedure is followed/appropriate Participate in PEP teams and spreads Execute action plans from root cause analysis Facilitate improved patient throughput/flow initiatives Manage customer complaints through Midas Celebrate and recognize accomplishments Attend ELFs/QEFs Ensure staff attends QEFs (electronic or live) Approve electronic Manager/Requisition Self Serve requests SME/Knowledgeable of unit/program & organizational policy & procedure Eliminate/Reduce non-value added processesLeadership Participates in the planning processes and formatting budget preparation and ongoing monitoring as part of the team. Participate in personal and team development of employees.