HCA is looking for a dynamic Pharmacy Technician to support client services in Pharmacy.
This position requires a clinically experienced person to act as primary support for the Pharmacy, Bar Coded Medication Administration (BCMA), AOM/RXM and MedComm. Provides first and second level support within this Line Of Business by assessing, triaging, researching and resolving moderate to complex issues for these products. The successful candidate will be required to continually expand knowledge of current and upcoming products within the designated specialties. The position fields calls; logs issue details, directly resolves issues for customers, provides second level research into issues and acts as liaison between facilities and vendors for resolving issues. This position acts as Project Representative for Client Support Services on designated projects. Contributes to the creation of product documentation, self help knowledge base entries and the development of viable work around procedures. The SR Client Service Specialist will interact with users from our Hospitals, representatives of the Division Service Desks, Vendor Representatives (i.e. Meditech, McKesson, etc.) and other HCA Corporate Departments supporting these and other applications. Builds strong relationships within IT&S by working across organizational boundaries to resolve issues reported by the client and to improve software products. Educates and trains junior team members and clients as needed. College graduate preferred with 3-7 years experience. A minimum of 3 or more years combined applied experience in Medical, Healthcare or Hospital Environment and minimum of 3 years or more end user experience with software systems required. Preferred experience in building and/or maintaining dictionaries, tables, databases, etc., facilitating diverse groups of people in a problem-solving environment, demonstrated experience in establishing and strengthening relationships. Requires CPhT licensure. Will possess working knowledge of Hospital patient care processes. Demonstrated knowledge of clinical terminology. Demonstrated relationship management skills. Ability and desire to learn HCAs client support processes and techniques. Ability to succinctly communicate verbally and in a variety of media. Demonstrated analytical skills and ability to solve problems.